Deepanshu Sharma
Cardiff,United Kingdom
Summary
Results-oriented Finance MBA graduate with a track record of excellence in operational support, financial analysis, and high-level technical troubleshooting. Proven ability to bridge the gap between complex data reporting and superior customer service. Recognized consistently for exceeding performance KPIs, including a 100% customer satisfaction rating and multiple Employee of the Month awards. Currently seeking to leverage advanced analytical skills and professional experience in a high-impact finance or operations-focused role.
Overview
5
5
years of professional experience
2031
2031
years of post-secondary education
1
1
Certification
Work history
Claims advisor
Sedgwick
Cardiff, Cardiff
08.2025 - Current
- Manage complex customer claims by providing clear, step-by-step guidance and alternative solutions to resolve issues effectively.
- Achievement: Ranked #1 Gold Advisor for November 2025, receiving 300 points for securing the highest number of 100% customer satisfaction surveys.
- Achievement: Recognized as #3 for October in combined services for maintaining top-tier customer satisfaction ratings.
- Consistently praised for accountability and a patient, listener-focused approach to client inquiries.
- Processed customer claims, provided efficient service.
- Proven record of handling escalations with ease.
Team Member (Part-time)
Fuel Juice Bars
Cardiff, WLS
08.2024 - 03.2025
- Supported daily retail operations, including inventory checks and shift reporting, ensuring smooth store performance
- Resolved 95+ customer inquiries daily with zero errors, exceeding the team average by 15%, and maintained a 100% customer satisfaction rating, as measured by post-transaction surveys.
- Contributed to operational workflow improvements by coordinating with team leads and following compliance processes
Operations Support Assistant (Contract)
HDFC Bank
Bengaluru
09.2023 - 02.2024
- Assisted the internal operations and compliance team in reviewing customer KYC documentation and data entry into core banking systems
- Supported daily transaction report checks to ensure compliance with internal banking procedures and RBI guidelines
- Monitored customer account activity alerts and flagged discrepancies to the compliance team for review
- Helped update records for onboarding, closed accounts, and client account changes, maintaining 99% data accuracy
- Collaborated with backend operations and risk teams to track turnaround times and ensure SLA compliance across data tasks
Head of Operations and Internal Management
Quant Masters Technologies Pvt Limited
Bengaluru
06.2021 - 08.2023
- Directed day-to-day operations for an early-stage edtech company focused on career analytics
- Built Excel-based dashboards to monitor HR performance and internal efficiency metrics
- Launched initiatives that improved client delivery timelines and increased product retention by over 20%
Technical Support Specialist(L2)
Hewlett Packard
Bengaluru
09.2021 - 04.2023
- Resolved B2B client technical issues by diagnosing system errors and implementing backend solutions.
- Collaborated with engineering teams to identify root causes and reduce system downtime by 40%.
- Logged recurring issues and developed standardized response protocols, accelerating resolution time and boosting KPIs.
- Employee of the month for 3 consecutive months
Education
MBA - Finance
Cardiff Metropolitan University
CardiffBachelor of Science - Computer and Information Science
Alva’s Degree College
Mangalore, India 03.2017 - 04.2020
Certificate of Higher Education - Computer Science and Programming
M.E.S Pre-University College
Bengaluru, India 03.2015 - 04.2017
Skills
- Finance & Analysis: Budgeting, forecasting, variance analysis, financial reporting, interpreting P&L statements, risk evaluation
- Data & Tools: Microsoft Excel (advanced formulas, dashboards, PivotTables), PowerPoint, SQL (basic queries), Tableau (basic), Power BI (in progress)
- Programming & Databases: Python (basic scripting), SQL, Java, HTML
- Business & Operations: Process improvement, cost analysis, strategic planning, internal reporting, workflow optimization
- Collaboration & Communication: Team support, cross-functional coordination, customer-facing communication, reporting to stakeholders
- Technical Support: Backend troubleshooting, root cause analysis, and B2B client relations
Accomplishments
- Gold Advisor of the Month (Sedgwick): Ranked #1 in November 2025 for achieving the highest volume of 100% customer satisfaction surveys.
- Bronze Advisor of the Month (Sedgwick): Ranked #3 in October 2025 for excellence in customer satisfaction and accountability.
- Employee of the Month (Hewlett Packard): Awarded for three consecutive months due to exceptional technical resolution and KPI performance.
- Excellence in Customer Experience (HP): Officially commended for providing patient, step-wise troubleshooting and superior alternative solutions for B2B clients.
- Academic Merit Distinction: Achieved top-tier grades in MBA Finance (80%) and Operations (76%) at Cardiff Metropolitan University.
- First Class Distinction: Graduated with highest honors in Computer and Information Science.
Certification
- Financial Modeling Foundations – LinkedIn Learning
- Complete Financial Analyst Course – Udemy
- Python Programming – Quant Masters Technologies
Timeline
Claims advisor
Sedgwick
08.2025 - Current
Team Member (Part-time)
Fuel Juice Bars
08.2024 - 03.2025
Operations Support Assistant (Contract)
HDFC Bank
09.2023 - 02.2024
Technical Support Specialist(L2)
Hewlett Packard
09.2021 - 04.2023
Head of Operations and Internal Management
Quant Masters Technologies Pvt Limited
06.2021 - 08.2023
Bachelor of Science - Computer and Information Science
Alva’s Degree College
03.2017 - 04.2020
Certificate of Higher Education - Computer Science and Programming
M.E.S Pre-University College
03.2015 - 04.2017
MBA - Finance
Cardiff Metropolitan University