Rio Murray
Nottingham
Summary
Motivated professional with an MSc in International Marketing. Proactive and adept at delivering high-quality results in both team and independent settings. My strong work ethic is evident in successfully balancing multiple roles while completing my studies. Committed to continuous self-improvement, I actively seek opportunities to enhance my skills and contribute effectively to any organisation.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Personal shopper and Checkout operator
Tesco
Nottingham
10.2024 - 01.2025
- Picked and packed customer orders accurately and efficiently, ensuring high levels of satisfaction and attention to detail in a fast-paced environment.
- Assisted customers at self-service stations, providing support and guidance to enhance their shopping experience while maintaining a smooth operation.
- Operated checkout counters, processing transactions swiftly and accurately, while delivering exceptional customer service and managing inquiries.
Customer Service Travel Agent
On the Beach
Sheffield
06.2023 - 10.2023
- This role required me to provide exceptional customer service via phone and assisting clients with booking inquiries, travel arrangements, and post-purchase support
- Managed and resolved customer inquiries related to travel bookings, payments, and account management through digital platforms
- Throughout this role I also addressed customer complaints with empathy and professionalism, providing solutions that meet customer needs and aligned with company policies
Bar tender/Floor host
Lane 7
Sheffield
10.2022 - 05.2024
- Working under pressure in this position required me to be very meticulous while serving clients' beverages at the bar
- In addition, delivering beverages on the floor showed my abilities to operate under pressure and provide excellent customer service
- I worked in a huge team to fulfil corporate goals, and other responsibilities like lane host showed my communication abilities
Voluntary Contributor
Culture in Sports
Remote
03.2022 - 09.2022
- Managing the company's social media accounts on all platforms including Instagram, Twitter, Facebook, YouTube, and LinkedIn
- Devise new marketing strategies for the business contributing to yearly KPI's and company goals
- Produce weekly articles developing my creative writing skills and confidence in publishing my writing publicly
- Increased Culture In Sports customer engagement rating with my written articles and increased traffic for the company
Stockroom/Sales assistant
Footasylum
Sheffield
01.2022 - 07.2022
- My responsibilities included receiving deliveries, organising stock, and maintaining a tidy and safe environment
- I ensured accurate inventory management and promptly delivered shoes to the shop floor for customers
- Demonstrating my interpersonal skills, and independence during tasks like stockroom checks and closing shifts
- I consistently helped achieve sales targets through exceptional customer engagement and had to ensure all footwear on shelves were tidy as well as managing stock loss
Ad Hoc Roles
Sheffield United Kiosk
Sheffield
09.2021 - 03.2022
- Working in such a busy environment allowed me to show my time management skills, customer service and communication skills as I worked within a team
Shop floor Assistant
Homebase
Nottingham
03.2018 - 09.2021
- I was promoted to the customer service/ Helpdesk team where I processed online orders and had to deal with customer enquiries or complaints where I was allowed to demonstrate a range of skills
- I also was a part of the stock replenishment team in the evenings where I had to design and produce new layouts for the store as well as putting out new stock on delivery days
- Sales and service where I was trained on the till and had to serve the public and ensure that customers had a good store experience and I built relationships with customers during this time
Education
International Marketing MSC -
Sheffield Hallam University
09.2023 - 09.2024
BA Hons - Sport Business Management
Sheffield Hallam University
09.2021 - 06.2023
A Levels - BTEC Business, BTEC Sports and exercise science
Arnold Hill Academy Sixth Form
09.2017 - 06.2019
Affiliations
- Travelling and seeing the world
- Play football weekly and also apart of a fitness community
- Reading autobiography's
- Officiating 5's & 6 a side football
Timeline
Personal shopper and Checkout operator
Tesco
10.2024 - 01.2025
International Marketing MSC -
Sheffield Hallam University
09.2023 - 09.2024
Customer Service Travel Agent
On the Beach
06.2023 - 10.2023
Bar tender/Floor host
Lane 7
10.2022 - 05.2024
Voluntary Contributor
Culture in Sports
03.2022 - 09.2022
Stockroom/Sales assistant
Footasylum
01.2022 - 07.2022
BA Hons - Sport Business Management
Sheffield Hallam University
09.2021 - 06.2023
Ad Hoc Roles
Sheffield United Kiosk
09.2021 - 03.2022
Shop floor Assistant
Homebase
03.2018 - 09.2021
A Levels - BTEC Business, BTEC Sports and exercise science
Arnold Hill Academy Sixth Form
09.2017 - 06.2019
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