Rio Kean

• Aged 11 I started presenting on Stirling city radio.
• I researched, planned and coordinated a 2 hour show including specialised segments and all genres of music.
• Mentoring new presenters.

I was involved and assisted in planning various events within the station i.e.

• Presenting & hosting local competitions.
• Promotional campaign and launch of Stirling Monopoly board.
• New Year's Eve event at Stirling Castle (PR, Hosting)

• Participated in all wedding preparations, including setting up and running of all these services, communicating with couple at all stages.
• Welcomed guests into venues, showing them to tables and providing menus and serving food and drinks.
• Assembled platters for canapes for drinks reception.
• Facilitated smooth running of events, averaging 250 guest's and parties.
• Facilitated smooth running of events averaging 250 guests.
• Offered friendly, efficient customer service and handled challenging situations with ease.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Acted as first point of contact for wide range of personnel.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Wrote professional letters and emails for internal and external business communication.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Arranged tables and set up linens and silverware in preparation for guests.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Performed bar and reception closing duties, thoroughly cleaning, sanitising and cashing up end of day banking.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Addressed questions, escalating issues and complaints to management.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.

• Set up bar area, ensuring ingredients and utensils are fully stocked to maintain optimal service level.
• Memorised extensive menu and meticulously crafted cocktails to meet quality standards.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Interacted with customers to understand preferences and tailor beverage recommendations.
• Implemented new cocktail recipes by researching current trends in the industry.