Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Ayaan Khayre

Birmingham

Summary

Dedicated and dependable individual with strengths in communication, management and analytical skills. Focused on using comprehensive education and training to build career foundation. Seeks out opportunities to further craft their skillsets with an aim of focusing on aiding education reformation.


Overview

7
7
years of professional experience

Work history

Radio Presenter

New Style Radio
01.2017 - 12.2019
  • Increased cumulative audience by 20% within one year of starting my drive time show.
  • Answered numerous live on-air calls from listeners per show. Liaised with listeners on social media, increasing engagement metrics within the radio's social media.
  • Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
  • Expertly operated panel equipment for seamless segment transitions.

Student Research Assistant

The Guardian
01.2017 - 01.2019
  • Coordinated with cohort, lecturers and senior researcher from the Guardian newspaper to research into the BAME (Black, Asian and Ethnic Minority) attainment gap in education.
  • Checked facts, proofread and edited research documents for accuracy. Also conducted statistical analyses of data sets to identify patterns.
  • Prepared interview questions and recruited subjects to obtain best possible responses.
  • Reviewed print and online resources to gather information whilst Maintaining quality standards to preserve integrity of data findings.

Volunteer Youth Worker

International Citizen Service
07.2018 - 10.2018


  • Collaborated with group of volunteers to run young person-centred youth clubs in Ghana that promoted community involvement and volunteering among young people.
  • Role modelled positive behaviour and interpersonal skills. whilst also ensuring the coordination and supervision of youth activities to deliver positive interventions.
  • Directed activities to promote growth in mental, emotional and educational areas whilst Safeguarding young people in line with national guidelines.

Junior Researcher

Heritage Institute Think Thank
, Somalia
02.2019 - 06.2019
  • Responsible for gathering data, analysing and providing a framework to further categorise data that would enable
  • Maintained accurate records of interviews, ethically maintaining confidentiality of subject whilst following up with research study participants to acquire additional data or resolve data inaccuracies.
  • Compiled a daily reports of the current affairs in Somalia as well as wrote press release statements for upcoming forums and events that were held by the Institute.
  • As an intern I was given experience in every department including admin where I had to deal with calls, prepare meetings and sort out logistics for any guests coming to the forums.

Youth and Community Worker

ARC
12.2020 - 12.2022
  • Supported young people in evaluating their circumstances to make productive life changes.
  • Organised inclusive sporting activities, encouraging teamwork and collaboration that promoted community involvement and volunteering among young people.
  • Utilised educational play to enable young children to develop critical life skills.
  • Ensured all operations were conducted in line with child protection policies and established procedures to adhere to this.


Refugee Housing officer

Home Office
02.2021 - 01.2023
  • Evaluated and addressed individual client needs and concerns through targeted assessments.
  • Maintained accurate, up-to-date and confidential files in line with reporting standards whilst also Exercising professional judgement to implement interventions and make tough decisions.
  • Adhered to safeguarding principles to protect service users from risk and where possible, planned and initiated interventions following evidence-based practices to achieve service user involvement.
  • Responded calmly to manage crises and emergency situations.

Customer Service Advisor

HMRC
07.2023 - Current


  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Registered and updated accurate customer information on database.
  • Liaised with team to evaluate and develop strategies in improving customer service.

Education

BA (Hons) - English and Journalism

Coventry University
10/2016 - 08/2020

Diploma of Higher Education - Education, International development and Social Justice

St Mary's University, Twickenham
Twickenham
09/2020 - 09/2021

Inclusive leadership development programme - coaching

Circl
London
09/2022 - 12/2022

Skills

  • Analytical and critical thinking
  • People management
  • Excellent written and verbal communication
  • Social media proficiency
  • Information gathering and analysis
  • Strategy implementation
  • Self-Motivated
  • UK Child Protection legislation
  • Life-skills development
  • Coaching and mentoring
  • Learning and development interventions
  • Skilled in intake interviewing

Interests

In my spare time, I enjoy expressing my creativity through writing and engaging in the arts. I have found that art is also a medium one can use to propel the changes we require in our systems- particularly with the youth. Whether its by mentoring, or facilitating creative workshops, I am able to achieve my personal goal of adding value to my community, but also have the flexibility to incorporate my love of the arts into activism. 

Timeline

Customer Service Advisor

HMRC
07.2023 - Current

Refugee Housing officer

Home Office
02.2021 - 01.2023

Youth and Community Worker

ARC
12.2020 - 12.2022

Junior Researcher

Heritage Institute Think Thank
02.2019 - 06.2019

Volunteer Youth Worker

International Citizen Service
07.2018 - 10.2018

Radio Presenter

New Style Radio
01.2017 - 12.2019

Student Research Assistant

The Guardian
01.2017 - 01.2019

BA (Hons) - English and Journalism

Coventry University
10/2016 - 08/2020

Diploma of Higher Education - Education, International development and Social Justice

St Mary's University, Twickenham
09/2020 - 09/2021

Inclusive leadership development programme - coaching

Circl
09/2022 - 12/2022

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