Summary
Overview
Work history
Education
Skills
Timeline
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Rino John

Wirral, Merseyside,Merseyside

Summary

Committed health and social care support worker and worked in management sector offering proven success in care roles and customer relations. Prioritizes patient wellbeing, safety and dignity through conscientious care and customer support. Dedicated to achieving positive outcomes by delivering excellent patient care and client satisfaction.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work history

Store Assistant

Papa John's Pizza
Bebington, Wirral
06.2023 - Current
  • Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
  • Maintained spotless store presentation through regular cleaning, organising and tidying.
  • Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Practised safe and secure stock handling methods, reducing product damage and loss.

Sales Assistant

Matalan
Luton, Central Bedfordshire
10.2022 - 02.2023
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.

Health and Social Care Worker (Voluntary)

Prakashadhara (School for the differently abled)
Kerala, India
04.2019 - 03.2022
  • Caring for all aspects in health and wellbeing
  • Delivered individual support in improving learning capabilities, enabling welcoming environment for individuals to live independently
  • Engaging with students in their activities
  • Record keeping
  • Liaising with parents and families
  • Responsible for assisting nursing staff with daily health practices
  • Maintained a clean, healthy and safe environment during covid pandemic.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need
  • Monitored and documented student behavior's, activities and development, aiding appropriate care plan management

Education

Master of Science - MSc Management

University of Hertfordshire
Hatfield
09.2022 - 10.2023

Bachelor of Arts - English Language & Literature

Catholicate College, Mahatma Gandhi University
KERALA
2019

Higher Secondary Board - Science

Mount Bethany Public School
2016

Skills

  • Teamwork
  • Store management
  • Coordination
  • Customer Relations
  • Social care
  • Patient safeguarding
  • Mental health support
  • Care management
  • Documentation and reporting
  • Retail store support
  • Warehousing functions

Timeline

Store Assistant

Papa John's Pizza
06.2023 - Current

Sales Assistant

Matalan
10.2022 - 02.2023

Master of Science - MSc Management

University of Hertfordshire
09.2022 - 10.2023

Health and Social Care Worker (Voluntary)

Prakashadhara (School for the differently abled)
04.2019 - 03.2022

Bachelor of Arts - English Language & Literature

Catholicate College, Mahatma Gandhi University

Higher Secondary Board - Science

Mount Bethany Public School

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