Rinesa Salihu
London
Summary
Highly organised and proactive with strong communication and problem-solving skills, experienced in coordinating schedules, managing client interactions, and supporting day-to-day operations. Skilled at handling a high volume of enquiries via phone and email while maintaining a professional and customer-focused approach. Confident in managing confidential information with discretion and accuracy. Ability to prioritise tasks, resolve issues efficiently, and ensure a smooth and positive customer experience. Committed to improving processes, supporting team efficiency, and contributing to the overall success of a fast-paced working environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Corporate receptionist
Royal Bank of Canada
London
2026.04 - Current
- Provided a professional front-of-house service, welcoming clients and visitors and creating a positive first impression
- Coordinated meeting room bookings, appointments, and internal schedules across multiple departments
- Acted as a key point of contact for visitors, clients, and staff, ensuring smooth day-to-day operations
- Handled administrative duties including data entry, document management, and correspondence
- Maintained reception area standards, ensuring a clean, organised, and professional environment at all times
- Supported internal teams with coordination tasks and general office administration
- Conducted regular audits of office procedures, records, and compliance processes to ensure accuracy and efficiency
Personal assistant/Operations support
Minco Cleaning
London
2025.01 - Current
- Managed the owner’s daily diary, scheduling appointments, client bookings, and staff allocations
- Handled incoming emails and phone calls on behalf of the owner, responding to enquiries and prioritising communications
- Organised property viewings prior to cleaning services and coordinated client meetings
- Acted as the main point of contact for clients, maintaining professional relationships and ensuring high levels of customer service
- Supported day-to-day administrative tasks, including data entry, document management, and record keeping
- Coordinated job schedules and liaised with cleaning staff to ensure smooth daily operations
- Assisted with invoicing, payments, and basic bookkeeping tasks
- Monitored job progress and followed up with clients to ensure satisfaction and resolve any issues
- Helped streamline processes and improve organisation within a growing small business
- Maintained confidentiality and handled sensitive business information professionally
Receptionist
Dukes Meadows
London
2022.04 - 2026.03
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Managed diaries by arranging bookings, assessing availability, taking bookings and sorting cancellations.
- Worked comfortably under pressure with tight deadlines in fast-paced environment.
- Promptly answered external calls, dealing with bookings and customer queries.
- Facilitated communication between departments to ensure smooth operation and guest satisfaction.
- Created spreadsheets utilising various software to track sales, stock reports and accounts payables.
- Organised and maintained files, ensuring accurate record keeping and easy retrieval of documents as required.
Education
LLB - Law
Univeristy of Roehampton
London 2024.09 - 2027.05
BTEC Level 3 National Extended Diploma - Business
University of Roehampton
London 2020.09 - 2022.05
Skills
- Client relationship building
- Team collaboration
- Proactive attitude
- Effective communication
- Corporate etiquette
- Calm under pressure
Timeline
Corporate receptionist
Royal Bank of Canada
2026.04 - Current
Personal assistant/Operations support
Minco Cleaning
2025.01 - Current
LLB - Law
Univeristy of Roehampton
2024.09 - 2027.05
Receptionist
Dukes Meadows
2022.04 - 2026.03
BTEC Level 3 National Extended Diploma - Business
University of Roehampton
2020.09 - 2022.05