Ricki Whilding
Llanfair Caerenion,United Kingdom
Summary
Dynamic and adaptable professional with a strong foundation in performance monitoring and evaluation, customer relationship management software, and technical proficiency. Demonstrates exceptional skills in customer service, cash handling, and risk assessment procedures. Known for collaborative leadership and resilience building, with a focus on enhancing customer relations. Career goals include leveraging expertise to drive organisational success through innovative solutions and effective team collaboration.
Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about this career path and advance professionally.
Overview
11
11
years of professional experience
Work history
Support worker
New Reflexions
2024.06 - Current
- Supported daily living skills training which increased client self-sufficiency.
- Contributed feedback on young persons progress leading to adjustments in personalised care plans.
- Implemented care plans set out by healthcare professionals leading to improved young persons well-being.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Enhanced wellbeing of young persons by providing emotional support and companionship.
Fire Fighter
Mid and West Wales Fire Service
2020.03 - 2025.03
- Conducted routine equipment checks for optimal readiness during emergencies.
- Promoted fire prevention measures amongst the local community members, fostering a safer environment.
- Enhanced team performance through regular training sessions.
- Handled complex rescue operations involving hazardous materials-a testament to adeptness under pressure.
- Maintained fitness levels to meet physical demands of role.
- Administered CPR and other life-saving methods until arrival of medical personnel-crucial in stabilising victims' conditions.
- Assessed accident scenes to provide effective rescue operations.
- Responded promptly to emergency calls, ensuring public safety.
Chef
Shire Services
2015.09 - 2024.06
- Enhanced team productivity with effective delegation of tasks.
- Performed regular equipment maintenance increased lifespan of kitchen appliances.
- Developed new recipes for a diverse culinary experience.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Collaborated closely with suppliers, secured fresh ingredients daily.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Supervised all kitchen staff to maintain high quality standards.
- Reduced food waste to improve profitability.
- Created balanced meal plans abiding by dietary restrictions.
Mobile Relief Cleaner
Shire Services
2015.09 - 2024.06
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Kept communal areas tidy and well-organised for optimal functionality.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
Education
QCF Level 3 - Children in Care -
New Reflexions
2026.02 -
Skills
Customer relations management
Customer service management
Safety protocols
Financial management
Crisis intervention
Performance evaluation
Great team working and solo working
reliable and trustworthy
Adaptability, Reliability and Flexibility
Resilience building
Collaborative leadership
Affiliations
- Gym
- Cycling
- DIY around the house
- Gardening
- Cooking
Timeline
QCF Level 3 - Children in Care -
New Reflexions
2026.02 -
Support worker
New Reflexions
2024.06 - Current
Fire Fighter
Mid and West Wales Fire Service
2020.03 - 2025.03
Chef
Shire Services
2015.09 - 2024.06
Mobile Relief Cleaner
Shire Services
2015.09 - 2024.06