Ricki Holden
St Ives,Cornwall
Summary
Dedicated professional with a strong track record in target achievement and customer service. Demonstrates expertise in up-selling methods, extensive product knowledge, and client engagement. Committed to enhancing customer retention through exceptional service and strategic client interactions. Aims to leverage skills to drive business growth and foster long-term customer relationships.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Assistant sales manager
Betfred
Penzance, Cornwall
2025.09 - Current
- Collaborated closely with store management for daily operations success.
- Greeted each customer warmly, creating a friendly shopping environment.
- Provided comprehensive after-sales service, building lasting relationships with customers.
- Increased customer satisfaction by providing top-notch service.
- Implemented promotional offers to increase sales revenue.
Automotive technician
Halfords
Penzance, Cornwall
2021.07 - 2025.09
- Advised customers on preventative maintenance measures for long term vehicular health.
- Replaced faulty parts to ensure optimal vehicle performance.
- Provided excellent customer service whilst explaining technical issues.
- Stayed updated on latest automotive technologies via professional development courses.
- Performed electrical repairs safely, minimising risk of subsequent faults.
Education
NVQ Level 3 - motor vehicle
Penwith college
Penzance, Cornwall 2018.09 - 2021.06
Skills
- Target achievement
- Customer Service
- Up-Selling methods
- Extensive product knowledge
- Client engagement
- Customer retention
Timeline
Assistant sales manager
Betfred
2025.09 - Current
Automotive technician
Halfords
2021.07 - 2025.09
NVQ Level 3 - motor vehicle
Penwith college
2018.09 - 2021.06