Richard Riks
Bristol
Summary
Results-driven professional with expertise in change management, variance and risk analysis, and strategic planning. Demonstrated success in enhancing customer retention and driving sales through effective marketing strategies and cross-functional team leadership. Experienced in staff development and fostering a collaborative environment that promotes operational excellence. Proficient in financial management with a focus on profit and loss accountability, ensuring sound decision-making under pressure.
Overview
30
30
years of professional experience
Work history
Managing Director
Daily Noodles
Bristol
2024.07 - 2026.01
- Scheduled employees to ensure optimal staffing for shifts.
- Trained staff across all positions, including food preparation and customer service roles.
- Led training for newly hired employees on service techniques and safety procedures.
- Collaborated with the chef and cooks to develop menu plans for special events.
- Demonstrated leadership through hands-on management and motivational pre-shift briefs.
- Analysed customer feedback, implementing service changes to enhance guest satisfaction.
- Ensured compliance with food safety regulations through regular training sessions.
- Managed conflict resolution among staff and customers to maintain a positive environment.
General Employee
Limber Ltd
Bristol
2024.01 - 2024.07
General manager
Palomar Fish Restaurant
Bristol, Bristol
2023.07 - 2023.12
- Established successful partnerships with other companies for mutual growth.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Identified new business opportunities, leading to market expansion.
Designate Manager (Maternity cover)
Butcombe Brewery
Bristol, Avon
2022.07 - 2023.06
General Manager
Yakinori Noodle Bento & Sushi Bar Ltd
Bristol, Avon
2021.09 - 2021.12
General Manager
Ye Shakespeare
Bristol
2018.10 - 2021.04
General Manager
Compass Group at Bristol Zoo
Bristol
2016.04 - 2018.10
Operations Manager
Sticks & Broth Ltd
Bristol
2011.01 - 2017.08
General Manager
Fuller's Smith & Turner Plc
Bristol, Bath, Chew Magna
2006.01 - 2014.01
- The Old Fish Market (Bristol)
- The Boater (Bath)
- The Bear and Swan (Chew Magna)
- The Cambridge Arms (Bristol)
Logistics Manager
Gamma bv
Emmeloord, Netherlands
2001.01 - 2005.09
- Logistics manager for a DIY concern equivalent of B&Q in Britain. Overseeing and distributing all incoming and outgoing products and materials. Quality control, deliveries, product knowledge.
Assistant Event Manager
Evenementen Catering Organisatie bv
Emmeloord, Netherlands
1996.03 - 2001.12
- Events Catering Company Organisation. Food/Drink caterer for pop concerts, car rallies, local markets, sailing events, etc.
Education
PDF Level 1 Award - Highfield Award in Personal Development
PTB City of Bristol College
BristolHAVO - senior general secondary education
Zuyderzee College
Emmeloord, The NetherlandsVMBO - Economics 2 & Trade Science
Deltion College
Zwolle, NetherlandsTQUK Level 2 Certificate - Equality and Diversity
PIB City of Bristol College
BristolSkills
- Change management
- Variance and risk analysis
- Customer retention
- Staff development
- Staff training
- Sales planning and implementation
- Cooking
- Cross-functional team management
- Inventory control
- Operations management
- Customer experiences
- Strategies and goals
- Leadership
- Time management
- Communication skills
- Marketing
- Employee scheduling
- Vendor relationships
- Team training and development
- Team oversight
- Employee development
- Sound judgment
- Recruiting and hiring
- Staff training and development
- Safety assurance
- Calm under pressure
- Financial management
- Profit and loss accountability
- Strategic planning
- Multilingual
- Team building
Accomplishments
- Winner of Best Asian in The Bristol Good Food Awards 2014 Category.
- Winner of Best Asian in The Bristol Good Food Awards 2015 Category.
Custom Section
- Food Safety & Hygiene Level 2, Bristol
- Healthy & Safety in the Workplace, London
- Personal Licence Holder, London
- Conflict Management, London
- ILM Level 2 Leadership & Team Skills, London.
- Employment Law, London
- Train the Trainer, London
Languages
English
Fluent
Dutch
Native
References
References available upon request.
Timeline
Managing Director
Daily Noodles
2024.07 - 2026.01
General Employee
Limber Ltd
2024.01 - 2024.07
General manager
Palomar Fish Restaurant
2023.07 - 2023.12
Designate Manager (Maternity cover)
Butcombe Brewery
2022.07 - 2023.06
General Manager
Yakinori Noodle Bento & Sushi Bar Ltd
2021.09 - 2021.12
General Manager
Ye Shakespeare
2018.10 - 2021.04
General Manager
Compass Group at Bristol Zoo
2016.04 - 2018.10
Operations Manager
Sticks & Broth Ltd
2011.01 - 2017.08
General Manager
Fuller's Smith & Turner Plc
2006.01 - 2014.01
Logistics Manager
Gamma bv
2001.01 - 2005.09
Assistant Event Manager
Evenementen Catering Organisatie bv
1996.03 - 2001.12
PDF Level 1 Award - Highfield Award in Personal Development
PTB City of Bristol College
VMBO - Economics 2 & Trade Science
Deltion College
HAVO - senior general secondary education
Zuyderzee College
TQUK Level 2 Certificate - Equality and Diversity
PIB City of Bristol College