Richard Ochiabuto
GLOUCESTER,England
Summary
Compassionate Clinical Healthcare Support Worker with extensive experience in patient care, medication management, and effective communication. Improved patient satisfaction and streamlined office procedures for enhanced efficiency. Collaborated with healthcare professionals to develop individualised care plans and maintain accurate medical records.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Clinical Healthcare Support Worker
Royal United Hospital Bath
Bath, Somerset
06.2022 - Current
- Provided daily personal care assistance, including bathing, dressing, and grooming, to enhance patient comfort and hygiene.
- Track vital signs continuously and report changes to clinical teams.
- Collaborate closely with nurses, doctors, and therapists to uphold care standards.
- Lead coordination with families and clinicians to tailor individual care plans.
- Built trust with patients through consistent communication and empathetic support. with patients by providing continuous support and delivering the best possible care.
- Recorded all patient care activities accurately to ensure comprehensive medical records., ensuring accurate and up-to-date records were kept.
- Maintained complete documentation to ensure compliance with reporting requirements and regulatory standards.
- Adhere to hospital rules and procedures to maintain consistent practice quality.
Healthcare Assistant
The Orchard Court
Kingston Upon Hull
12.2021 - 06.2022
- Administered medication, monitored vital signs, and assisted with daily activities to provide exceptional patient care, contributing to high patient satisfaction rates.
- Collaborated with healthcare professionals to develop and implement personalised care plans, enhancing individual patient outcomes.
- Maintained accurate and organised medical records, ensuring HIPAA compliance and facilitating effective communication among caregivers.
Customer associate
Manpower UK Ltd
11.2021 - 02.2022
- Assisted customers in person, over phone, and via email by providing product information, troubleshooting issues, and resolving complaints, achieving 95% customer satisfaction rating.
- Maximised customer satisfaction by resolving service issues promptly.
- Monitored customer service metrics, identifying trends and areas for improvement.
- Managed customer queries and complaints, delivering swift resolutions to enhance satisfaction levels.
Office administrator
Orient Global Manufacturing Ltd
ABA, ABIA STATE
12.2013 - 08.2021
- Managed schedules and appointments for 5 executives, facilitating effective communication and timely task completion.
- Streamlined office procedures by implementing a new filing system, resulting in a 20% increase in efficiency and productivity.
- Coordinated logistics for company-wide conference, including venue booking, travel arrangements, and catering oversight, contributing to a successful event.
- Negotiated with suppliers and vendors to implement cost-saving initiatives, achieving a 15% reduction in office expenses.
Education
Diploma in Adult Care -
NCC Home Learning
09-2023
Senior secondary education -
Ibeku High school
ABA, ABIA STATE, NIGERIA06-2015
Higher National diploma (HND) - Business administration and management
Abia state Polytechnic Aba
Skills
- Healthcare support
- Medication management
- Documentation management
- Effective communication
- Patient advocacy
- Empathy and attentiveness
- Dependability and adaptability
Certification
- Care Certificate, Learning Skills, 2023-01-01
- Diploma in Adult Care, NCC Home Learning, 2023-09-01
- Care Certificate 2023
Timeline
Clinical Healthcare Support Worker
Royal United Hospital Bath
06.2022 - Current
Healthcare Assistant
The Orchard Court
12.2021 - 06.2022
Customer associate
Manpower UK Ltd
11.2021 - 02.2022
Office administrator
Orient Global Manufacturing Ltd
12.2013 - 08.2021
Diploma in Adult Care -
NCC Home Learning
Senior secondary education -
Ibeku High school
Higher National diploma (HND) - Business administration and management
Abia state Polytechnic Aba