Richard Midgley
Barnsley,s71
Summary
I am a friendly and approachable individual, bringing strong communication and problem-solving skills suited for customer service environments. I am able to demonstrate keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Within my current role, it is crucial that I am a responsible and reliable team member with proven multi-tasking and organisational skills, working in a fast-paced environment. I am able to deliver excellent communication skills, being dedicated and hard working to ensure deadlines and objectives are met.
Overview
30
30
years of professional experience
33
33
years of post-secondary education
1
1
Certification
Work history
Customer assistant
TESCO
Barnsley, South Yorkshire
08.2014 - Current
- Improved customer relations by promptly addressing queries and concerns.
- Assisted customers with product selection to ensure satisfaction.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Stocked shelves regularly for easy access to products by customers.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Good time keeping/time management.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Maintained clean working environment; upheld health and safety standards.
Nightshift Team Leader
Gordon Joplings
Barnsley, South Yorkshire
04.2004 - 10.2009
- Delegated tasks effectively, maximising productivity across the team.
- Identified areas of improvement, implementing changes accordingly.
- Boosted team morale by initiating regular feedback sessions.
- Managed shift schedules for efficient workflow.
- Developed strong relationships within the team of 15 staff members, fostering a collaborative working environment.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Ensured timely completion of projects through diligent supervision and guidance.
Warehouse and Forklift operator
Argo Feeds
Barnsley, South Yorkshire
09.1999 - 04.2004
- Used forklifts for swift movement of heavy items.
- Met tight deadlines by efficiently processing incoming shipments.
- Stacked pallets, creating an organised storage system.
- Demonstrated dedication to safety with regular equipment checks.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Loaded lorries to facilitate prompt delivery schedules.
- Communicated effectively with supervisors, improving overall workflow.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Insole Maker
Shellann Products
Barnsley, South Yorkshire
08.1995 - 08.1997
- Conducted routine checks on machinery to prevent malfunctions or breakdowns, ensuring smooth operations.
- Completed custom orders promptly; met deadlines consistently without compromising on craftsmanship quality.
- Assisted in stock management tasks to ensure ample supply of necessary materials at all times.
- Rectified defects promptly upon identification; maintained high quality control standards.
- Kept workspace tidy and organised, maintaining optimum productivity levels.
- Led a team of 3 people.
Education
GCSEs - English
Darton High School
Barnsley 09.1989 - 06.1994
GCSEs - Maths
Darton High School
Barnsley 09.1989 - 06.1994
GCSEs - Science
Darton High School
Barnsley 09.1989 - 06.1994
GCSEs - Physical Education
Darton High School
Barnsley 09.1989 - 06.1994
GCSEs - Business Studies
Darton High School
Barnsley 09.1989 - 06.1994
GCSEs - History
Darton High School
Barnsley 09.1989 - 06.1994
GCSEs - Food Technology
Darton High School
Barnsley 09.1989 - 06.1994
Skills
- Reliable
- Team player
- Good organisation and time management
- Flexibility
- Adaptable
- Excellent verbal and written skills
- Excellent communication skills
- Critical thinking
- Hard-working
- Keen problem solver
Certification
Driving licence.
Affiliations
Running
Football
Walking
Timeline
Customer assistant
TESCO
08.2014 - Current
Nightshift Team Leader
Gordon Joplings
04.2004 - 10.2009
Warehouse and Forklift operator
Argo Feeds
09.1999 - 04.2004
Insole Maker
Shellann Products
08.1995 - 08.1997
GCSEs - English
Darton High School
09.1989 - 06.1994
GCSEs - Maths
Darton High School
09.1989 - 06.1994
GCSEs - Science
Darton High School
09.1989 - 06.1994
GCSEs - Physical Education
Darton High School
09.1989 - 06.1994
GCSEs - Business Studies
Darton High School
09.1989 - 06.1994
GCSEs - History
Darton High School
09.1989 - 06.1994
GCSEs - Food Technology
Darton High School
09.1989 - 06.1994
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