Specialising in technical support within IT infrastructure and software sectors. Can ensure high levels of customer satisfaction and swift resolution of complex technical issues. Utilise comprehensive knowledge of network protocols, operating systems, and hardware components to provide top-tier support.
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Results-orientated and high-energy project manager with a talent for leading by example and inspiring peak performance. Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Ran a multi million pound cost saving project to deliver a safe and secure follow me print solution within the whole of the organisation across multiple countries. Ran the whole project from the Initial Tender Bid all the way to the technical deliveries of the printers to all the sites across UK, Germany, Poland, Italy, Netherlands, Switzerland and the Czech Republic.
Certified Microsoft Windows Operating System Qualifications in NT4, XP, 7, 10 and 11
Certified Prince 2 Foundation
Self taught for various software application installation and issue resolutions
Certified Microsoft Windows Operating System Qualifications in NT4, XP, 7, 10 and 11
Certified Prince 2 Foundation
Self taught for various software application installation and issue resolutions