Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Roberts

Telford,Shropshire

Summary

Diligent professional with knack for numerical accuracy and strong organisational skills, well-suited for Accounts Payable Clerk or Credit Control roles. Proficient in managing invoices and maintaining financial records with excellent communication and problem-solving abilities. Committed to optimising financial operations and ensuring timely and accurate processing of transactions.

Overview

7
7
years of professional experience

Work History

Accounts payable clerk

Muller UK & Ireland Group
Telford, Telford and Wrekin
12.2024 - Current
  • Secured timely payments with diligent monitoring of due dates.
  • Collaborated closely with procurement team to ensure purchase orders matched invoices.
  • Performed regular account reconciliation tasks, maintained balance sheet accuracy.
  • Resolved payment issues promptly, enhanced supplier relationships.
  • Reliably met aggressive deadlines in time-pressured environment.

Mechanical Maintenance Planner

Corb limited
Telford, Telford and Wrekin
04.2024 - 10.2024
  • Streamlined processes to improve overall operational efficiency.
  • Ensured minimal downtime with proactive planning and scheduling.
  • Developed a system of prioritising urgent tasks, improving response times.
  • Liaised with suppliers to secure best prices for spare parts without compromising quality.
  • Monitored team's progress to ensure adherence to set schedules and budgets.
  • Completed all assigned work on time and to high quality standards.

Credit controller

Tardis Environmental Limited
Telford, Telford and Wrekin
01.2023 - 04.2024
  • Streamlined debt collection processes resulting in improved financial health of the company.
  • Collaborated with internal teams to ensure smooth functioning of credit control processes.
  • Updated database regularly for maintaining up-to-date record of all transactions.
  • Managed customer accounts for maintaining positive client relationships.
  • Contacted customers about overdue payments by phone, letter and email.
  • Chased clients to procure payments in line with agreed terms and conditions.
  • Received debit and credit card payments by phone.

Night auditor

Mercure Hotel
Telford, Telford and Wrekin
10.2022 - 01.2023
  • Assisted with check-ins and check-outs, streamlining hotel operations.
  • Compiled end-of-day reports for management's overview.
  • Coordinated with day shift team for seamless transition of duties.
  • Conducted security walks throughout hotel premises, ensuring safety protocols were met.
  • Processed payments from guests quickly and accurately whilst maintaining friendly rapport with them.
  • Provided excellent customer service, ensuring guest satisfaction.
  • Handled late-night emergencies calmly, providing swift resolution.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

Team Leader

Orbit Debt Collection
Telford, Telford and Wrekin
01.2022 - 09.2022
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Supervised and mentored up to 40 multidisciplinary team members.
  • Recruited, trained and developed 15 team members in my personal team.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Chaired weekly meeting with clients to deliver performance reviews as well as suggestions to improve overall quality.

Subject Matter Expert

Orbit
Telford, Telford and Wrekin
09.2021 - 01.2022
  • Built and maintained trusted advisor relationships with clients, working closely to develop successful long-term strategies and helping bring them to fruition.
  • Performed in-depth analysis of Business Intelligence and KPI data to identify growth opportunities.
  • Assisted with identifying, interviewing and testing top talent to optimise productivity.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through to completion.

Customer Consultant

Orbit
Telford, Telford and Wrekin
03.2020 - 09.2021
  • Assisted customers with questions and concerns.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Spearheaded Offline launch and continue to be a top agent.
  • Assist co-workers when it come to system knowledge, general quires and more.
  • Received between 30-40 calls from customers per day, providing information regarding services and account resolution.
  • Assisted customers by answering questions and solving problems.
  • Provided primary customer support to agents and customers alike, in fast-paced environment.

Sales Assistant

Sports Direct
Telford, Shropshire
05.2018 - 03.2020
  • My role included doing morning deliveries of up to 5 cages solo all before opening of store. Also most of my role considered of completing management level task while managers were either busy or not present.
  • Accepted and processed cash, cheque, card and mobile payments.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Started as early as 6am as apart of the delivery team to make sure all products are processed and ready to be put onto shop floor.

Education

GCSE -

Telford Park School
Telford
2017

Skills

  • Team management
  • Customer service
  • Attention to detail
  • Problem solving
  • Strong verbal communication
  • Self-motivated
  • Adaptive team player
  • Telephone skills
  • Relationship-building
  • Written and verbal communication skills
  • Advanced computer knowledge
  • Complaint resolution
  • SAP Knowledge

Timeline

Accounts payable clerk

Muller UK & Ireland Group
12.2024 - Current

Mechanical Maintenance Planner

Corb limited
04.2024 - 10.2024

Credit controller

Tardis Environmental Limited
01.2023 - 04.2024

Night auditor

Mercure Hotel
10.2022 - 01.2023

Team Leader

Orbit Debt Collection
01.2022 - 09.2022

Subject Matter Expert

Orbit
09.2021 - 01.2022

Customer Consultant

Orbit
03.2020 - 09.2021

Sales Assistant

Sports Direct
05.2018 - 03.2020

GCSE -

Telford Park School
Nathan Roberts