Nathan Roberts
Telford,Shropshire
Summary
Diligent professional with knack for numerical accuracy and strong organisational skills, well-suited for Accounts Payable Clerk or Credit Control roles. Proficient in managing invoices and maintaining financial records with excellent communication and problem-solving abilities. Committed to optimising financial operations and ensuring timely and accurate processing of transactions.
Overview
7
7
years of professional experience
Work History
Accounts payable clerk
Muller UK & Ireland Group
Telford, Telford and Wrekin
12.2024 - Current
- Secured timely payments with diligent monitoring of due dates.
- Collaborated closely with procurement team to ensure purchase orders matched invoices.
- Performed regular account reconciliation tasks, maintained balance sheet accuracy.
- Resolved payment issues promptly, enhanced supplier relationships.
- Reliably met aggressive deadlines in time-pressured environment.
Mechanical Maintenance Planner
Corb limited
Telford, Telford and Wrekin
04.2024 - 10.2024
- Streamlined processes to improve overall operational efficiency.
- Ensured minimal downtime with proactive planning and scheduling.
- Developed a system of prioritising urgent tasks, improving response times.
- Liaised with suppliers to secure best prices for spare parts without compromising quality.
- Monitored team's progress to ensure adherence to set schedules and budgets.
- Completed all assigned work on time and to high quality standards.
Credit controller
Tardis Environmental Limited
Telford, Telford and Wrekin
01.2023 - 04.2024
- Streamlined debt collection processes resulting in improved financial health of the company.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Updated database regularly for maintaining up-to-date record of all transactions.
- Managed customer accounts for maintaining positive client relationships.
- Contacted customers about overdue payments by phone, letter and email.
- Chased clients to procure payments in line with agreed terms and conditions.
- Received debit and credit card payments by phone.
Night auditor
Mercure Hotel
Telford, Telford and Wrekin
10.2022 - 01.2023
- Assisted with check-ins and check-outs, streamlining hotel operations.
- Compiled end-of-day reports for management's overview.
- Coordinated with day shift team for seamless transition of duties.
- Conducted security walks throughout hotel premises, ensuring safety protocols were met.
- Processed payments from guests quickly and accurately whilst maintaining friendly rapport with them.
- Provided excellent customer service, ensuring guest satisfaction.
- Handled late-night emergencies calmly, providing swift resolution.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Team Leader
Orbit Debt Collection
Telford, Telford and Wrekin
01.2022 - 09.2022
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Supervised and mentored up to 40 multidisciplinary team members.
- Recruited, trained and developed 15 team members in my personal team.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Chaired weekly meeting with clients to deliver performance reviews as well as suggestions to improve overall quality.
Subject Matter Expert
Orbit
Telford, Telford and Wrekin
09.2021 - 01.2022
- Built and maintained trusted advisor relationships with clients, working closely to develop successful long-term strategies and helping bring them to fruition.
- Performed in-depth analysis of Business Intelligence and KPI data to identify growth opportunities.
- Assisted with identifying, interviewing and testing top talent to optimise productivity.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Enhanced client satisfaction ratings by resolving difficult customer issues through to completion.
Customer Consultant
Orbit
Telford, Telford and Wrekin
03.2020 - 09.2021
- Assisted customers with questions and concerns.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Spearheaded Offline launch and continue to be a top agent.
- Assist co-workers when it come to system knowledge, general quires and more.
- Received between 30-40 calls from customers per day, providing information regarding services and account resolution.
- Assisted customers by answering questions and solving problems.
- Provided primary customer support to agents and customers alike, in fast-paced environment.
Sales Assistant
Sports Direct
Telford, Shropshire
05.2018 - 03.2020
- My role included doing morning deliveries of up to 5 cages solo all before opening of store. Also most of my role considered of completing management level task while managers were either busy or not present.
- Accepted and processed cash, cheque, card and mobile payments.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Started as early as 6am as apart of the delivery team to make sure all products are processed and ready to be put onto shop floor.
Education
GCSE -
Telford Park School
Telford2017
Skills
- Team management
- Customer service
- Attention to detail
- Problem solving
- Strong verbal communication
- Self-motivated
- Adaptive team player
- Telephone skills
- Relationship-building
- Written and verbal communication skills
- Advanced computer knowledge
- Complaint resolution
- SAP Knowledge
Timeline
Accounts payable clerk
Muller UK & Ireland Group
12.2024 - Current
Mechanical Maintenance Planner
Corb limited
04.2024 - 10.2024
Credit controller
Tardis Environmental Limited
01.2023 - 04.2024
Night auditor
Mercure Hotel
10.2022 - 01.2023
Team Leader
Orbit Debt Collection
01.2022 - 09.2022
Subject Matter Expert
Orbit
09.2021 - 01.2022
Customer Consultant
Orbit
03.2020 - 09.2021
Sales Assistant
Sports Direct
05.2018 - 03.2020
GCSE -
Telford Park School
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