Richard MCGUINNESS
23 Godre Mynydd, Gwernymynydd, Mold, Flintshire,Clwyd
Summary
Friendly and reliable with strong communication skills. Proven track record of providing excellent customer service and maintaining punctuality. Highly organised and adaptable to changing situations, ensuring efficient delivery routes and timely deliveries. Well-versed in handling both physical tasks and administrative duties with positive attitude.
Overview
41
41
years of professional experience
Work History
POSTMAN - DELIVERY
Royal Mail Group
Mold, Flintshire
07.2018 - Current
- Delivered mail and packages to residential and commercial addresses, following precise postal routes.
- Conducted door-to-door deliveries, maintaining a friendly and professional demeanour.
- Delivered parcels in varying weather conditions to meet daily and weekly delivery targets.
- Maintained excellent customer satisfaction by delivering mail on time and providing service with a smile.
- Operated postal vehicles safely, adhering to traffic laws and postal regulations.
- Scanned letters and parcels with handheld devices to automatically update system with locations and movements.
- Maintained customer satisfaction by staying polite, friendly and helpful throughout deliveries.
- Sorted mail and packages into correct order within tight deadlines.
- Sorted incoming mail and parcels, organising them for efficient delivery according to postcodes.
- Upheld confidentiality and security of all mail, respecting privacy regulations.
- Utilised hand-held computer devices to capture customer signatures for deliveries and track packages.
- Drove company vehicles in safe and efficient manner.
- Followed maps and GPS applications to plan routes for mail deliveries.
- Managed secure delivery of sensitive documents, obtaining signatures when necessary.
- Supported colleagues during peak periods, ensuring all deliveries were completed efficiently.
Prison Custody Officer
GEOAMEY
Mold, Flintshire
06.2016 - 07.2018
- Safely use restraining techniques to ensure the safety of all individuals in my care.
- Delivered high-quality care for detained persons in custody, ensuring their welfare and safety.
- Executed comprehensive searches of detained individuals and cell accommodation, enhancing overall safety and security.
- Fully aware of all risk assessments relating to the detained persons.
- To safely transport and attend all court hearings, respecting both the court officials and the detained person.
- Administered first aid as required.
- Collaborated within a small team to foster effective teamwork and support, contributing to a positive working environment.
Customer Fulmilment Driver
ARGOS
CHESTER
06.2015 - 05.2016
- Provide outstanding customer service at every customer delivery, and interaction.
- Accurately pick required items, load the vehicle, and process delivery as scheduled to homes of valued customers within an established timeframe.
- Complete the order by scanning items on the PDA and obtaining customers' signatures.
- Conduct daily vehicle checks.
- Delivery area is West Cheshire, Flintshire and surrounding areas
- Used safe driving practices at all times when operating vehicles.
METROPOLITAN POLICE OFFCER
Metropolitan Police Service
LONDON
12.1984 - 12.2014
- Served proudly and successfully for 16 years as a uniformed constable, and as a Detective Constable for the last 14 years.
- Achieved top performance ratings in annual reviews, reflecting dedication to excellence and commitment to service throughout my career.
- Trained in National Detectives Foundation Course, Level 3 Informant Handler, surveillance awareness, interview training, police response driving training (blues and twos), first aid at work, risk management, and police officer safety.
- Skilled as a Level 3 Informant Handler, vetting procedure, and security cleared to a high level in this role.
- Interacted with a diverse range of the public in distressing and violent circumstances.
- Provided empathetic support to individuals, families, and communities during critical incidents, fostering trust and collaboration.
- Applied skill and expertise in carrying out the duties of a Police officer.
- Ability to detect problems and report information to the appropriate personnel.
Education
EASTFIELDS HIGH SCHOOL
Skills
- Safe driving practices
- Customer service
- Route planning
- Vehicle checks
Timeline
POSTMAN - DELIVERY
Royal Mail Group
07.2018 - Current
Prison Custody Officer
GEOAMEY
06.2016 - 07.2018
Customer Fulmilment Driver
ARGOS
06.2015 - 05.2016
METROPOLITAN POLICE OFFCER
Metropolitan Police Service
12.1984 - 12.2014
EASTFIELDS HIGH SCHOOL