Maheen Butt
Leicester
Summary
Versatile professional with expertise in customer service, administration, and business operations, complemented by strong skills in time management, organisation, and communication. Demonstrated success in sales and lead generation, team leadership, and training, with a proven ability to resolve complaints effectively and manage retail operations. Proficient in Microsoft Office Suite and call handling, with a focus on building rapport and delivering exceptional support. Dedicated to driving operational excellence while fostering positive client relationships.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor
PPL PRS
Leicester
2023.06 - Current
- Handled high volumes of inbound calls with efficiency and professionalism.
- Identified customer needs and provided tailored solutions to ensure satisfaction.
- Built lasting customer relationships through clear and interactive communication.
- Met team targets and maintained high levels of service quality.
- Recorded customer interactions and managed account updates and documentation.
Brand Ambassador
The Limitless Group
2023.02 - 2023.03
- Conducted door-to-door sales, engaging with potential customers confidently and professionally.
- Met daily/weekly sales targets within given timeframes.
- Maintained accurate records of customer interactions and outcomes.
Sales Representative
JD Sports Fashion
Leicester
2022.11 - 2023.01
- Assisted customers with queries, ensuring an excellent in-store experience.
- Handled complaints and resolved issues quickly and effectively.
- Maintained store presentation and merchandise availability.
Call Centre Agent
White Tiger Group Limited
Leicester
2022.09 - 2022.10
- Managed inbound calls and participated in marketing campaigns.
- Developed strong communication and listening skills to understand and meet customer needs.
- Thrived in a fast-paced environment and consistently met time-sensitive goals.
Administration & Business Operations Manager
Glamz By N Salon and Institute
Islamabad
2021.07 - 2022.08
- Oversaw daily operations, finances, and staff training.
- Took part in human resource duties, handling employee issues and problem-solving.
- Managed business administration tasks and improved operational efficiency.
Guest Relations Officer
Islamabad Regalia Hotel
Islamabad
2020.12 - 2021.06
- Greeted guests and responded to inquiries and requests in a friendly and timely manner.
- Coordinated with housekeeping and verified payments and room availability.
- Provided information about hotel facilities and local attractions.
Education
A-Level (or equivalent) - Sociology, Business, Psychology
2021.03 - 2022.11
GCSEs - Various Subjects
Skills
- Customer Service & Support
- Administration & Business Operations
- Time Management & Organisation
- Communication & Rapport Building
- Sales & Lead Generation
- Microsoft Office Suite (Word, Excel, Outlook)
- Team Leadership & Training
- Complaint Resolution
- Retail Operations
- Call Handling
Certification
- Certificate in Employability Skills, 03/01/23, Present
- CPD Level 3 in Family Law, [Add if required]
Languages
English
Personal Information
Relocation: Willing to relocate
Custom
Eligible to work in the UK
Timeline
Customer Service Advisor
PPL PRS
2023.06 - Current
Brand Ambassador
The Limitless Group
2023.02 - 2023.03
Sales Representative
JD Sports Fashion
2022.11 - 2023.01
Call Centre Agent
White Tiger Group Limited
2022.09 - 2022.10
Administration & Business Operations Manager
Glamz By N Salon and Institute
2021.07 - 2022.08
A-Level (or equivalent) - Sociology, Business, Psychology
2021.03 - 2022.11
Guest Relations Officer
Islamabad Regalia Hotel
2020.12 - 2021.06