Summary
Overview
Work history
Education
Skills
Certification
Languages
Personal Information
Custom
Timeline
Generic

Maheen Butt

Leicester

Summary

Versatile professional with expertise in customer service, administration, and business operations, complemented by strong skills in time management, organisation, and communication. Demonstrated success in sales and lead generation, team leadership, and training, with a proven ability to resolve complaints effectively and manage retail operations. Proficient in Microsoft Office Suite and call handling, with a focus on building rapport and delivering exceptional support. Dedicated to driving operational excellence while fostering positive client relationships.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Customer Service Advisor

PPL PRS
Leicester
06.2023 - Current
  • Handled high volumes of inbound calls with efficiency and professionalism.
  • Identified customer needs and provided tailored solutions to ensure satisfaction.
  • Built lasting customer relationships through clear and interactive communication.
  • Met team targets and maintained high levels of service quality.
  • Recorded customer interactions and managed account updates and documentation.

Brand Ambassador

The Limitless Group
02.2023 - 03.2023
  • Conducted door-to-door sales, engaging with potential customers confidently and professionally.
  • Met daily/weekly sales targets within given timeframes.
  • Maintained accurate records of customer interactions and outcomes.

Sales Representative

JD Sports Fashion
Leicester
11.2022 - 01.2023
  • Assisted customers with queries, ensuring an excellent in-store experience.
  • Handled complaints and resolved issues quickly and effectively.
  • Maintained store presentation and merchandise availability.

Call Centre Agent

White Tiger Group Limited
Leicester
09.2022 - 10.2022
  • Managed inbound calls and participated in marketing campaigns.
  • Developed strong communication and listening skills to understand and meet customer needs.
  • Thrived in a fast-paced environment and consistently met time-sensitive goals.

Administration & Business Operations Manager

Glamz By N Salon and Institute
Islamabad
07.2021 - 08.2022
  • Oversaw daily operations, finances, and staff training.
  • Took part in human resource duties, handling employee issues and problem-solving.
  • Managed business administration tasks and improved operational efficiency.

Guest Relations Officer

Islamabad Regalia Hotel
Islamabad
12.2020 - 06.2021
  • Greeted guests and responded to inquiries and requests in a friendly and timely manner.
  • Coordinated with housekeeping and verified payments and room availability.
  • Provided information about hotel facilities and local attractions.

Education

A-Level (or equivalent) - Sociology, Business, Psychology

03.2021 - 11.2022

GCSEs - Various Subjects

Skills

  • Customer Service & Support
  • Administration & Business Operations
  • Time Management & Organisation
  • Communication & Rapport Building
  • Sales & Lead Generation
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Team Leadership & Training
  • Complaint Resolution
  • Retail Operations
  • Call Handling

Certification

  • Certificate in Employability Skills, 03/01/23, Present
  • CPD Level 3 in Family Law, [Add if required]

Languages

English

Personal Information

Relocation: Willing to relocate

Custom

Eligible to work in the UK

Timeline

Customer Service Advisor

PPL PRS
06.2023 - Current

Brand Ambassador

The Limitless Group
02.2023 - 03.2023

Sales Representative

JD Sports Fashion
11.2022 - 01.2023

Call Centre Agent

White Tiger Group Limited
09.2022 - 10.2022

Administration & Business Operations Manager

Glamz By N Salon and Institute
07.2021 - 08.2022

A-Level (or equivalent) - Sociology, Business, Psychology

03.2021 - 11.2022

Guest Relations Officer

Islamabad Regalia Hotel
12.2020 - 06.2021

GCSEs - Various Subjects

Maheen Butt