Richard Emmerson
Dunstable,Central Bedfordshire
Summary
Dedicated and detail-oriented professional with extensive expertise in parcel handling and logistics, delivery manifest comprehension, and confidentiality assurance. Proven track record in letter bundling and sorting, multi-drop deliveries, and customer query resolution. Adept at courier coordination and navigation, ensuring timetable adherence and punctuality. Demonstrates exceptional customer service excellence, manual handling techniques, and local area expertise. Skilled in address correction strategies, constructive feedback, customer focus, effective decision making, agile leadership, initiative taking, equipment maintenance, and conflict resolution. Committed to maintaining high standards of service while pursuing opportunities for career advancement within the logistics sector.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Postal worker
Royal Mail Group
Dunstable, Central Bedfordshire
03.2000 - Current
Gained extensive expertise in delivery, collection, and sorting operations over 25 years at Royal Mail.
Executed PHG duties by supervising night shifts and managing collection logistics.
Oversaw staff balance and key locker functions for seamless office operations.
Provided service to a rural village while upholding quality standards.
Built customer trust through transparency and friendliness during a turbulent ownership period.
Education
GCSEs - Various
Kingsland Community College
Houghton Regis, Central Bedfordshire 09.1995 - 06.1998
Skills
- Parcel handling and logistics
- Delivery manifest comprehension
- Confidentiality assurance
- Letter bundling and sorting
- Multi-drop deliveries
- Customer query resolution
- Courier coordination and navigation
- Timetable adherence and punctuality
- Customer service excellence
- Manual handling techniques
- Local area expertise
- Address correction strategies
- Constructive feedback
- Customer focus
- Effective decision making
- Agile leadership
- Initiative taking
- Customer Service
- Equipment Maintenance
- Conflict Resolution
Affiliations
- Golf, Gym
Timeline
Postal worker
Royal Mail Group
03.2000 - Current
GCSEs - Various
Kingsland Community College
09.1995 - 06.1998
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