Richard Andrews

• Giving support to service users
• Creating safe spaces for service users to talk
• Signposting to relevant support if needed
• Performing grounding techniques if necessary
• Supporting callers have suicidal thoughts
• Supporting service users being passed on by emergency services
• Engaging in face to face with service users who come in to the crisis centre
• Performing core skills to help service users
• Taking and storing personal details safely and securely
• Working within a Ethical framework
• Working within safe boundaries for client and my safety
• Showing Unconditional positive regard, Empathy and being Congruent

Volunteer training in:

• Safeguarding Adults
• Safeguarding Children
• Equality, Diversity and Inclusion
• Health and Safety Essentials
• GDPR UK Essentials
• Cyber Security
• Lone working

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Comforted distressed individuals using empathy and good listening skills during tough times.
• Improved accessibility of resources through proper signposting and guidance.
• Provided appropriate signposting services guiding work colleges towards relevant resources or help centres.
• Maintained awareness of Fire and Health & Safety Regulations and good practice requirements.
• Maintained company regulation on hygiene and Health & Safety procedures.
• Provided clear communication during emergencies, minimised panic and confusion amongst personnel.
• Carefully monitored building security, ensuring safe, responsible key-holding and locking up processes.
• Supported the security team by locking doors after working hours to prevent unauthorised entry.
• Applied active listening skills for better understanding of work colleges
• Reduced stress with colleges with calm and patient demeanour.

• Packed orders for timely dispatch to customers and retail outlets.
• Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
• Filed records to maintain accurate stock documentation.
• Assisted team members in loading large items safely onto delivery trucks.
• Picked computer orders and prepared for despatch to enable timely shipping.