Richard Andrew Dean
Goole
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
I built Total Clean Ltd myself and the company is still operating today with 100% recommended client satisfaction.
Overview
19
19
years of professional experience
Work History
Courier
Evri
01.2025 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
Owner
Total Clean Ltd
07.2023 - 01.2025
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Head of Operations
Cleanique Services Ltd
04.2021 - 06.2023
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Stock Checking with Management and Budgeting
- HR and Administration Assisting to keep updating the system with progress of operations
- Managed day-to-day business operations.
Head Supervisor
Cleanique Services Ltd
03.2020 - 03.2021
- Liaise with clients
- Set up and close jobs
- Site Visits for quotes
- Collect payments
- Train/Coach Cleaners
- Transport Cleaners and Equipment to and from Jobs
- Drive company vehicles
- Training - Cleaners and Supervisors
- Check inventory and order new stock/products if needed
Sales Executive
Briiz
02.2020 - 03.2020
- Maintaining relationships with clients and new potential clients
- Creating and sending quotes to new and current clients
- Building database of clients and services
- Handling all incoming requests of website, facebook, email and phone
- Create new pricing system
- Prepares reports by collecting, analyzing, and summarizing information
- Site visits to new clients - Onsite quoting
- Handle all request and queries from current clients
- Create weekly reports
Head Of Operations
Briiz
07.2019 - 01.2020
- Overseeing the whole operations and day to day running of the company
- Scheduling work/jobs for Supervisors and Sales Department
- Meeting current/new clients for follow ups
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Communicate all operating policies and/or issues at department meetings
- Arranging vehicle replacements/repairs for fleet vehicles
- Perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
- Create weekly Reports
Head Supervisor
Briiz
07.2018 - 07.2019
- Supervising a team of 3-4 Supervisors
- Training Supervisors
- Creating schedules
- Assigning work
- Working directly with Operation Manager
- Overlooking Supervisors performance
- Implements and enforces systems, policies, and procedures
- Provides quality service by enforcing quality and customer service standards
- Assigning company vehicles
- Meeting clients
- Site visits
Supervisor
Briiz
07.2017 - 07.2018
- Opening and closing job
- Taking payments
- Checking work carried out
- Transporting cleaners to and from jobs
- Driving company vehicles
- Customer relations
- Reporting issues
Assistant Manager
Haven, Primrose Valley
03.2015 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Guest House Manager
Happy Days Guest House
03.2011 - 01.2015
- Assisted guests with local recommendationsand travel arrangements, enhancing their overall stay experience.
- Conducted periodic market analysis to determine competitive pricing strategies for various seasons or special promotions.
- Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.
- Coordinated maintenance tasks for timely repairs and minimal disruption to guests'' stay.
- Scheduled Cleaning and Overseeing Operations
Accounts Assistant
Fraser Eagle Logistics
07.2006 - 01.2010
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
Associate Of Business Administration - Business
Malta Business Institute
Valletta 07.2022
Ridgewood Comp - Maths, English, Technology, Science, Geography, IT, P.E
Ridgewood Comp
Doncaster06.2005
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Clean driving record
- Valid Driver's license
- GPS and route planning
- Logistics and transportation
- Delivery management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Defensive driving
Websites
Languages
English
Timeline
Courier
Evri
01.2025 - Current
Owner
Total Clean Ltd
07.2023 - 01.2025
Head of Operations
Cleanique Services Ltd
04.2021 - 06.2023
Head Supervisor
Cleanique Services Ltd
03.2020 - 03.2021
Sales Executive
Briiz
02.2020 - 03.2020
Head Of Operations
Briiz
07.2019 - 01.2020
Head Supervisor
Briiz
07.2018 - 07.2019
Supervisor
Briiz
07.2017 - 07.2018
Assistant Manager
Haven, Primrose Valley
03.2015 - 03.2017
Guest House Manager
Happy Days Guest House
03.2011 - 01.2015
Accounts Assistant
Fraser Eagle Logistics
07.2006 - 01.2010
Ridgewood Comp - Maths, English, Technology, Science, Geography, IT, P.E
Ridgewood Comp
Associate Of Business Administration - Business
Malta Business Institute
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