Summary
Overview
Work history
Education
Skills
References
Timeline
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Carly Owens

Goole

Summary

I work in retail alongside studying for my Law Degree. Having retail experience has allowed me to enhance my communication skills which is vital for pursuing a career in Law due to needing to build relationships with clients. I have a passion for family law after choosing this as an optional module at university, resulting in wanting to practice within this area of Law. I have Pro-Bono experience with the School of Law at the University of Leeds which has enabled me to look at under-represented groups within the legal justice system, in particular individuals with disabilities. I pay attention to detail, which is reflective of my observant nature. I am a well-organised individual who will be able to monitor cases at Crombie Wilkinson. Coming from a working-class background, I am hard-working and will put 100 per cent into everything I do.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work history

Customer Service Assistant

Lincolnshire Co-Op
Carlton
08.2023 - Current
  • Being friendly to customers, building relationships and their trust.
  • Working with my colleagues to create solutions to their problems.
  • Working alongside my law degree, I can build on my time management skills.
  • Working in busy periods such as Christmas enables me to deal with high-pressure situations

Customer Service Assistant

Tesco
Goole
09.2021 - 07.2023
  • To greet customers with a warm welcome and help them with their desired shopping needs.
  • To make sure aisles are kept tidy and customers can access the products.
  • To make sure shelves are constantly replenished for customers.
  • To support the tills if the store is busy.
  • Be supportive of other staff and ask for help if their aisles are not finished and there are cages left to work.

Customer Service Assistant

Home Bargains
Goole
09.2019 - 10.2021
  • Delivering excellent customer service both on the tills and on the shop floor.
  • Making sure I'm approachable to customers in case they need help locating where a product in the store is.
  • Working in a team on fill shift to make sure all the cages get worked on time.
  • Picking up extra shifts to help the team when they are struggling.
  • Flexibility is important as morning shifts and evening shifts are not uncommon.

Education

Goole Academy
Goole, East Riding of Yorkshire
09.2014 - 06.2019

Wyke Sixth Form College
09.2019 - 06.2021

University of Leeds
Leeds
09.2022 - 07.2025

Skills

  • I have patience, which helps me deal with difficult workplace situations such as customers being unhappy with an issue that can be transferred to a legal setting
  • Punctuality enables me to always be at work on time
  • My friendly persona makes it easy for me to get along with people, allowing me to build a rapport with potential clients
  • Being flexible allows me to work whenever the business needs me
  • As a hardworking individual, I put my all into each task in the workplace and always want to improve to be the best version of myself
  • I can work in a team and individually so I can adapt to any situation which gets thrown at me
  • I am an empathetic individual, so I can assure clients that they have come to the right place for help and support

References

References available upon request.

Timeline

Customer Service Assistant

Lincolnshire Co-Op
08.2023 - Current

University of Leeds
09.2022 - 07.2025

Customer Service Assistant

Tesco
09.2021 - 07.2023

Customer Service Assistant

Home Bargains
09.2019 - 10.2021

Wyke Sixth Form College
09.2019 - 06.2021

Goole Academy
09.2014 - 06.2019

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Carly Owens