RICARDO RIBEIRO
Horley
Summary
Dedicated and detail-oriented Economics and IT proficient, customer service professional with over eight years of experience across the banking and aviation industries. Experienced in handling customer enquiries, resolving complex cases, managing confidential information, and working within highly regulated environments. Skilled in assessing situations, investigating issues, maintaining accurate records, and delivering effective solutions while ensuring compliance with company procedures. A reliable and adaptable professional with strong communication skills, attention to detail, and the ability to remain calm under pressure. Seeking to bring my customer service, administrative, and analytical skills to contribute positively to team goals.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Cabin Crew Member
Wizz Air UK
Gatwick Base
02.2024 - Current
- Provide high-quality customer service while ensuring passenger safety and compliance with strict aviation regulations.
- Resolved customer concerns, complaints, and challenging situations with professionalism and efficiency.
- Maintained compliance with aviation regulations and company policies throughout all cabin operations.
- Executed Safety Management System (SMS) protocols and regulatory reporting procedures to maintain safety standards.
- Assess situations quickly and make appropriate decisions while following company procedures.
- Work effectively in a fast-paced environment requiring teamwork, adaptability, and attention to detail.
- Handle sensitive passenger information with confidentiality and professionalism.
- Compiled accurate reports and documentation on operational incidents and customer interactions to ensure compliance.
Account Services Advisor
BPI - Portuguese Bank of Investment
01.2018 - 10.2020
- Supported customers with banking enquiries, account-related requests, and financial service queries.
- Assessed customer needs and delivered tailored guidance to support individual financial goals.
- Advised clients on pensions, savings, insurance products, and tax planning to enhance their overall financial well-being.
- Resolved customer complaints professionally, ensuring concerns were fully understood and addressed to enhance customer satisfaction.
- Investigated customer issues and provided accurate solutions within required timescales.
- Managed confidential customer information while following strict banking regulations and internal procedures.
- Worked in a regulated financial environment requiring accuracy, compliance, and strong customer focus.
- Maintained accurate customer records and completed administrative processes with a high level of attention to detail.
- Fostered strong relationships with clients through regular updates and transparent communication.
- Continuously updated professional knowledge through CPD activities, staying ahead of regulatory changes and industry trends.
Education
NVQ Level 4 - Management and Programming of Information Systems, IT Professionals
Professional School Bento Jesus Caraca
Lisbon01-2020
NVQ Level 3 - Economics
Secundary School Adelaide Cabete
Lisbon01-2017
Skills
- Regulatory compliance
- Negotiation skills
- Claims assessment
- Investigation skills
- Confidential information management
- Accurate record keeping
- Administrative documentation
- Microsoft Excel
- IT skills
- Time management
- Team collaboration
- Pressure decision-making
- Negotiation skills
- Relationship management
- Risk awareness
Languages
Portuguese
Proficient
C2
English
Proficient
C2
Spanish
Intermediate
B1
Italian
Elementary
A2
Timeline
Cabin Crew Member
Wizz Air UK
02.2024 - Current
Account Services Advisor
BPI - Portuguese Bank of Investment
01.2018 - 10.2020
NVQ Level 4 - Management and Programming of Information Systems, IT Professionals
Professional School Bento Jesus Caraca
NVQ Level 3 - Economics
Secundary School Adelaide Cabete