Rianna Naraine
London,Greater London
Summary
Compliance and risk professional with experience in risk assessment, regulatory processes, investigations, and analytical reporting across public sector and customer-focused environments. Highly proficient in analysing complex information, identifying risks, and maintaining accurate documentation in line with governance and compliance frameworks. Experienced in stakeholder engagement, case management, and using CRM systems to support data integrity and operational efficiency. Seeking to leverage transferable analytical and regulatory experience into a compliance or risk analyst role.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work history
Collections specialist
Peabody Trust
Westminster, London
05.2024 - Current
- Managed tenant interactions regarding rent accounts, arrears, and charges with professionalism and empathy, ensuring effective income recovery and tenancy sustainment.
- Implemented escalation policies to recover arrears in accordance with Peabody’s procedures, maintaining legal and organisational compliance.
- Served statutory notices under Grounds 8, 10, and 11, ensuring proper legal documentation for arrears and possession proceedings.
- Completing referrals to support services for financial inclusion, promoting sustainable payment solutions to reduce long-term risk.
- Negotiated repayment arrangements and monitored rent account statements to identify risk patterns and ensure financial stability.
- Actively contributed to Peabody’s ‘Better Together’ task force, improving cross-departmental processes and communication to enhance operational efficiency.
Lead Worker
Thames Reach
Peckham, London
01.2023 - 05.2024
- Analysed council housing data to identify residents in temporary accommodation, supporting evidence-based risk assessments and contributing to improved housing allocation outcomes.
- Conducted structured client assessments and developed tailored move-on strategies while collaborating with London Borough of Lambeth Housing Department to support sustainable housing solutions.
- Managed multi-agency referrals to social services, mental health and support organisations, ensuring safeguarding compliance, accurate case documentation, and coordinated risk management.
- Escalated safeguarding concerns in line with statutory safeguarding frameworks, ensuring appropriate reporting procedures and protecting vulnerable individuals.
- Liaised with external partners to resolve housing and maintenance issues, maintaining service standards, mitigating operational risks, and supporting positive resident outcomes.
Part-time Property Negotiator/Administrator
CKB Estate Agents
05.2022 - 11.2023
- Managed high-volume property enquiries across digital platforms including Rightmove, Zoopla, PrimeLocation, and OpenRent, ensuring accurate CRM data management, timely communication, and adherence to internal operational standards.
- Conducted applicant screening and maintained structured CRM records while coordinating property viewings and negotiator schedules, supporting due-diligence practices, workflow efficiency, and consistent documentation.
- Monitored tenant enquiries and escalated complex issues to relevant teams, using applicant database insights to match tenants with suitable listings while supporting compliant and risk-aware lettings processes.
Administrator
Folklands Estate Agency
South Croydon, Surrey
06.2021 - 06.2023
- Managed high-volume property enquiries via email, telephone, and in person, maintaining accurate applicant records and data integrity within Salesforce to support compliant customer and data management practices.
- Coordinated property viewings and negotiator schedules while organising the company inbox, ensuring efficient workflow, clear communication, and timely routing of enquiries across teams.
- Delivered consistent, high-quality client service in a fast-paced office environment, supporting smooth operational processes and maintaining professional standards across all customer interactions.
Employment Advisor
St Giles Trust
Camberwell, Greater London
02.2022 - 01.2023
- Delivered structured one-to-one mentoring, client risk/needs assessments, and employment pathway planning within the CHOICES programme, supporting NEET individuals (16–25) — including those with Criminal Justice System involvement — to access training, education, and sustainable employment opportunities.
- Managed case documentation, multi-agency referrals, and support interventions to education, vocational training, and crisis support services, ensuring accurate record-keeping, safeguarding awareness, and compliance with programme procedures.
- Collaborated with employers and training providers, including Transport for London and Royal Air Force, to organise careers engagement events, strengthening stakeholder partnerships and improving client access to employment and skills development opportunities.
Probation Services Officer
National Probation Service
Lambeth, Greater London
11.2018 - 01.2022
- Managed a caseload of 56 medium–high risk individuals, delivering risk management, sentence planning, and compliance monitoring in line with Criminal Justice System regulations and public protection frameworks.
- Conducted risk assessments, analytical evaluations, and developed risk management plans to inform enforcement actions, safeguarding decisions, and risk mitigation strategies.
- Produced analytical reports and formal assessments (including Pre-Sentence Reports) to support court proceedings, recall decisions, and parole reviews, ensuring accurate documentation and evidence-based decision-making.
- Collaborated with multi-agency stakeholders including prisons, courts, police, and social services, contributing to risk management frameworks such as MAPPA and MARAC.
- Promoted service user compliance, resettlement planning, and behavioural change strategies, supporting risk reduction, community safety, and effective case management.
Home Claims Case Handler
LV= Insurance
Croydon, Greater London
09.2018 - 11.2018
- Managed a caseload of up to 80 live home insurance claims, supporting end-to-end claims handling, policy compliance, and accurate case documentation throughout the claims lifecycle.
- Handled high-volume client enquiries, recording claim data in line with insurance policies and internal procedures, while identifying cross-selling opportunities and referring qualified leads to relevant teams.
- Monitored claims for potential fraud indicators and supported investigations and risk escalation, contributing to fraud prevention, risk mitigation, and efficient claims resolution.
Sales Associate
Three UK
Croydon, Greater London
07.2012 - 09.2018
- Delivered consultative sales and client advisory services across multiple retail locations, providing product guidance on leading technology brands including Apple, Samsung, Nokia, HTC, and Alcatel.
- Achieved consistent sales targets and KPIs through structured customer needs analysis, stakeholder engagement, and solution-based recommendations.
- Applied negotiation and communication skills to close sales while maintaining high customer service standards, supporting client satisfaction and retention.
- Promoted additional products and services including data plans, tablets, and connectivity packages, contributing to revenue growth and cross-selling performance.
Education
Bachelor of Arts - Primary Teaching
University of Roehampton
City of london 09.2015 - 07.2018
A-Levels - Business Studies, English Literature, Media and Sociology
Croydon College
Croydon 09.2009 - 07.2011
GCSEs - English Language and English Literature, Maths
Carshalton High School for Girls
Carshalton, Sutton 09.2004 - 07.2009
Skills
- Regulatory compliance (UK & EU frameworks)
- Risk assessment, risk management, and mitigation
- Compliance monitoring, audits, and control frameworks
- Corporate governance and regulatory advisory
- Contract review and regulatory documentation analysis
- Data protection and information governance
- Fraud detection and investigation support
- Analytical reporting and evidence-based decision making
- Stakeholder engagement and cross-functional collaboration
- Regulatory liaison and external partner coordination
- Compliance training and policy communication
Websites
Accomplishments
- Achieved a golden certificate in the UK Maths Challenge programme
- Strong leading track record of achieving KPI's and targets within current role
- Nominee for the apprenticeship awards
- Student representative at college
- Part of the Gender Network at Peabody
- Party of the Better Together Taskforce at Peabody
Interests
- Pilates, running and yoga
- Travelling (32 countries so far)
- Beginner French learner
- Social book club member
References
References available upon request.
Timeline
Collections specialist
Peabody Trust
05.2024 - Current
Lead Worker
Thames Reach
01.2023 - 05.2024
Part-time Property Negotiator/Administrator
CKB Estate Agents
05.2022 - 11.2023
Employment Advisor
St Giles Trust
02.2022 - 01.2023
Administrator
Folklands Estate Agency
06.2021 - 06.2023
Probation Services Officer
National Probation Service
11.2018 - 01.2022
Home Claims Case Handler
LV= Insurance
09.2018 - 11.2018
Bachelor of Arts - Primary Teaching
University of Roehampton
09.2015 - 07.2018
Sales Associate
Three UK
07.2012 - 09.2018
A-Levels - Business Studies, English Literature, Media and Sociology
Croydon College
09.2009 - 07.2011
GCSEs - English Language and English Literature, Maths
Carshalton High School for Girls
09.2004 - 07.2009