Rhys Morris

· Worked in a Placement role in Codec for a year

· Assisted end-users with technical issues related to Microsoft Business Applications

· Collaborated with senior team members to troubleshoot and resolve application-related problems.

· Contributed to the development and improvement of user guides and training materials to enhance end-user understand of MS Business Applications

· Took part in testing new application features and updates, providing feedback to help ensure smooth deployments

· Engaged in training sessions to acquire a deeper understanding of MS Business Applications

· Worked as a Member Services Officer at my local credit union.

· I helped members with depositing money into or withdrawing money from their accounts. I also helped members with loan applications, answered the phone so I can complete transactions for members and I handled cheques and debit cards.

· This experience helped me with regards to cash handling, customer service and working as part of a team-based environment.

· Worked as a sales assistant for Caseys Supermarket in Crossmaglen

· Served at the till, interacting with customers, helping them through their shopping, aiding them with regards to what they were looking for, also served alcohol, cigarettes and e-cigarettes to customers.

· Maintained tidiness and cleanliness in the store, ensuring a pleasant shopping environment for customers.

· This helped improve my customer service skills, particularly in regards to handling difficult situations

· Worked as a seasonal sales assistant for Card Factory during the Christmas period.

· Helped replenish stock on the shelves, lifted multiple heavy boxes, and served at the till, aiding customers with regards to what they were looking for, and ensuring a smooth checkout experience.

· Collaborated with team members to optimize operations and improve efficiency.

· This experience helped improve my customer service skills and my ability to work as part of a team-based environment, through consistently interacting with customers, and working with other team members.