RHYS MORGAN
Birmingham,England
Summary
A mature and reliable individual, Customer facing roles for the last 30 years. Demonstrating a strong work ethic, I am capable of working within a team and also adept working on my own initiative with minimal supervision. I am physically fit and keen to undertake practical work utilising my existing skills and knowledge. Polite, professional Library Assistant offering excellent skills in customer assistance. Provides helpful support across technological services. Ready to bring focus and dedication to new library role and build on my enthusiasm and skill's digital marketing.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work history
Library Assistant
Birmingham City Council
Birmingham
2021.08 - Current
- Facilitated library events and workshops, fostering community engagement and learning.Handled check-in and check-out process of library books and materials at circulation desk. Used Canva and other software to create content for TikTok, Facebook etc
- Organised book clubs and community events with strong planning skills.
- Responded to phone, email and social media enquiries within target timeframes.
- Answered multi-line telephone systems to respond to questions, collect messages, and direct callers.
- Sorted and arranged books by category in shelves.
- Helped customers to successfully use library computers and equipment.
- Checked in and out books and scanned library cards.
- Assisted customers in locating specific books to address needs.
- Sourced new books and equipment for library with thorough research.
- Facilitated library events and workshops, fostering community engagement and learning.
Event Steward
OCS Birmingham
Birmingham
2017.09 - 2022.08
- Employed by this company, I was assigned stewarding duties at football stadiums, various arenas and other special events around the West Midland area
- Main duties were to monitor and direct visitors to the event and working within a team with crowd control management
- Other duties included:
- Checked and scanned tickets on entry, carried out security searches
- Ensured restricted areas are kept free whilst keeping the public safe
- Ensured protection of property and acting as a visual deterrent
- Guaranteed health and wellbeing of attendees, providing effective risk assessments and emergency response procedures.
- Prevented unlawful entry into venues by checking tickets for validity and authenticity.
- Ensured outstanding customer service with quick turnaround times and excellent rapport building.
- Maintained balanced attendee flow, identifying and promptly addressing signs of overcrowding.
- Created a welcoming atmosphere by greeting, assisting and directing attendees to relevant area of venue.
Event Steward and Traffic Marshall
G4S
2019.06 - 2021.08
- Employed by this company I currently work at a Coronavirus testing site undertaking a variety of duties.
Drug and Alcohol Worker
Birmingham City Council
Birmingham
2015.01 - 2017.01
- Employed by Livingston House, I was group leader who facilitated their 12 Step Recovery Programme
- Main duties included:
- Outreach worker - visiting substance users and helping with immediate needs
- Counselling and rehabilitation support, dealing with the causes of substance misuse
- Supporting clients arrested for drug-related offences
Peer Mentor
Shelter, Birmingham
Birmingham
2015.03 - 2015.09
- In conjunction with a support worker and other agencies, I helped to address a multiplicity of problems, including homelessness, mental health, addiction and supporting clients with multiple and complex needs.
Student Support
Fircroft College, Birmingham
Birmingham
2013.03 - 2015.02
- Assisted students in their access to the teaching, learning and social environment of the College.
- Took notes, ensuring that they were accessible to the student
- Liaised with tutors
- Maintained a professional standard, boundaries and confidentiality at all times
Parish Priest
Anglican Church in Wales
Carmarthen, Carmarthenshire
2000.09 - 2009.11
- Built positive relations with congregation members and wider community.
- Performed various administrative tasks to support [Type] recordkeeping.
- Represented religious institution by speaking and attending local events.
- Promoted engagement in religious activities, resulting in high attendance rates.
- Conducted religious services, rites and ceremonies in line with official guidelines.
- Officiated at official ceremonies using established guidelines.
Education
NVQ Level 5 - Practical Theology
University College Cardiff
Cardiff 2000.09 - 2002.06
Bachelor of Arts - Marketing
University of East London
London 1991.09 - 1993.07
Skills
- Professional Friendly Customer Service
- Spydus
- Flexible and adaptable; able to work shift patterns and different locations in a library environment with different teams
- Excellent communication skills with the ability to work with people from all backgrounds
- Good time management and awareness of health and safety regulations
- Computer literate, experience using MS Applications, Spydus, Oracle and web applications
- Customer service
- Excellent written and oral communication
- Circulation desk
- Reference assistance
Custom
- BA Business Studies
- Diploma in Practical Theology
Personal Information
Hobbies: I run a social enterprise running walking football sessions in Yardley for people over 55. I won an Unltd award to help set it up and currently sit on its interviewing panel for making awards. I ran a podcast interviewing social entrepreneurs for 15 episodes.
Affiliations
- Art Sketching and Watercolour
Timeline
Library Assistant
Birmingham City Council
2021.08 - Current
Event Steward and Traffic Marshall
G4S
2019.06 - 2021.08
Event Steward
OCS Birmingham
2017.09 - 2022.08
Peer Mentor
Shelter, Birmingham
2015.03 - 2015.09
Drug and Alcohol Worker
Birmingham City Council
2015.01 - 2017.01
Student Support
Fircroft College, Birmingham
2013.03 - 2015.02
Parish Priest
Anglican Church in Wales
2000.09 - 2009.11
NVQ Level 5 - Practical Theology
University College Cardiff
2000.09 - 2002.06
Bachelor of Arts - Marketing
University of East London
1991.09 - 1993.07