RHODA MASAYILA
Abu Dhabi,UAE
Summary
Professional, experienced in customer service; able to analyze and resolve customer issues and complaints effectively and efficiently. Adept at working in fast-paced environments to accomplish tasks in a timely manner; able to work well independently and as a part of a team.
Overview
6
6
years of professional experience
Work history
Housekeeper
Rokn Almeeftah for project management services
Abu Dhabi
01 2023 - Current
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Received visitors, answered telephone calls and coordinated special services for busy owners.
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
Hostess
Holiday Inn hotel
Capetown, South Africa
01 2020 - 06 2022
- Served customers with excellent customer service skills to facilitate positive experiences
- Welcome guests entering the dining establishment
- Answer phone calls and make reservations
- Monitor restaurant activity for flow and seating
- Seat guests based on availability and guest preferences
- Provide guests with dinner and drink menus
- Collaborated with kitchen and serving staff for smooth service operations.
- Boosted first impression for customers by maintaining clean and orderly front-of-house area.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
CASHIER
PEP cell
2018.04 - 2019.12
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Educated customers on promotions, offers and special events to enhance product sales.
- Displayed and restocked merchandise by following brand guidelines.
- Delivered outstanding customer care with proactive sales and listening skills.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Checked notes carefully to spot counterfeit currency.
- Recommended products and services to customers based on requirements.
- Helped customers to pack away shopping for improved customer experience.
Education
TILL OPERATIONS & POINT OF SALE MANAGEMENT - undefined
PEOPLES COLLEGE
COMPUTER OPERATIONS & PACKAGES - undefined
HIGHFIELDS HIGH
Certificate of Higher Education -
Highfield High 1
Harare, ZimbabweSkills
- Multi tasking
- Problem solving
- Customer Service
- Exceptional communicator
- Hospitality background
- Hardworking
- Cash handling
- POS
- Menu memorisation
Additional Information
Conducted customer service duties including cash sales at point of sale. Provided further corporate product information. Provided accurate information such as product price and after sales services. Captured customer data for follow up & newly introduced products and news. Assessed product performance and dominance in the market. Worked with suppliers and manufactures in terms of product development and improvement. Researched on market competition and was involved in many other duties. Performed duties according to standard procedure including, Conducted in-store surveys according to specific requirements. Completed all scheduled calls in the specific time. Ensured all questionnaires are responded timeously. Monitored & evaluated daily key performance indicators. Provided feedback of important content and processed integrity and schedule adherence. Analyzed consumer needs for products and their reaction to the product. Drafted weekly reports with sales statistics. Provided customers with product development updates. Cleaned any other issues to protect corporate image.
Languages
English
Timeline
CASHIER
PEP cell
2018.04 - 2019.12
Housekeeper
Rokn Almeeftah for project management services
01 2023 - Current
Hostess
Holiday Inn hotel
01 2020 - 06 2022
TILL OPERATIONS & POINT OF SALE MANAGEMENT - undefined
PEOPLES COLLEGE
COMPUTER OPERATIONS & PACKAGES - undefined
HIGHFIELDS HIGH
Certificate of Higher Education -
Highfield High 1