Sharon Furnevall
Blackpool,United Kingdom
Summary
I'm a hardworking and adaptable person with experience in customer service & administration, hospitality and social care. Skilled at supporting customers and colleagues, resolving issues and maintaining standards.
Reliable, detail-oriented, and a strong team player with excellent communication and organisational skills. Committed to creating positive experiences and delivering results.
Currently looking for full-time work, due to being on a zero hour contract
Overview
11
11
years of professional experience
Work history
Housekeeper
The Clifton Arms Hotel
Lytham St Annes, Lancashire
2025.09 - Current
- Clean and prepare guest rooms and public areas to a high standard.
- Work closely with Front Office to ensure rooms were ready on time.
- Follow health and safety procedures to maintain a safe working environment.
- Support a positive team atmosphere and assisted colleagues when required.
- Maintain attention to detail to ensure consistent cleanliness and presentation.
Receptionist & Housekeeper
The Dalmeny Hotel
Lytham St Annes
2024.03 - 2025.09
- Answered guest questions and dealt with issues in a polite and helpful way.
- Answered, transferred, and managed incoming phone calls.
- Maintained clean, tidy, and welcoming guest areas at all times.
- Assisted with training new staff on basic service standards and procedures
Support Worker
Twos Company
Lytham St Annes
2022.09 - 2024.03
- Supported Dementia patients and provided respite for family members who cared for them
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Worked closely with healthcare teams to help track patient needs.
- Put thoughtful strategies into action to boost patient engagement
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
Adult Social Care
Blackpool Council
Blackpool
2015.07 - 2022.08
- Conducted home visits, to establish living conditions
- Responded calmly to manage crises and emergency situations.
- Established support networks for older adults
- Safeguarded client information with strict adherence to privacy and data security policies.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Advocated on behalf of service users to protect their best interests.
- Exercised professional judgement to implement interventions and make tough decisions.
- Managed assigned caseload in alignment with regulatory requirements and standards.
- Developed personalised care plans focusing on individual needs and circumstances.
Education
HNC - English
University of Cumbria
BTEC - Media & Design
Preston College
GCSEs - English, Maths, Science, History
Lytham St.Annes High School
Skills
- Good communicator
- Teamwork
- Attention to detail
- Time management
- Multi tasking
- Quality control
- Adaptable
- Stock management
- Microsoft Office
- Good telephone manner
Timeline
Housekeeper
The Clifton Arms Hotel
2025.09 - Current
Receptionist & Housekeeper
The Dalmeny Hotel
2024.03 - 2025.09
Support Worker
Twos Company
2022.09 - 2024.03
Adult Social Care
Blackpool Council
2015.07 - 2022.08
HNC - English
University of Cumbria
BTEC - Media & Design
Preston College
GCSEs - English, Maths, Science, History
Lytham St.Annes High School