Summary
Overview
Work history
Education
Skills
Timeline
Generic

Rhiannon Jesson

Halesowen,Birmingham

Summary

A dedicated and resilient Criminology, Policing and Investigation graduate with a strong academic foundation in criminal justice, offender rehabilitation, and investigative practice. Through both study and over five years of professional experience in customer service at Dunelm, I have developed exceptional communication, conflict-resolution, and interpersonal skills. My academic background has equipped me with a critical understanding of the factors influencing offending behaviour, including mental health, substance misuse, and social inequality, as well as the evidence-based approaches that support rehabilitation and desistance.

Highly motivated and dependable, I demonstrate professionalism, empathy, and composure in challenging environments. I am confident in building constructive relationships, maintaining ethical boundaries, and contributing effectively within multidisciplinary teams. With strong analytical abilities and a commitment to promoting fairness and positive change, I am eager to apply my knowledge and personal attributes to your role.

Overview

5
5
years of professional experience
6072
6072
years of post-secondary education

Work history

Retail assistant

Dunelm
Oldbury, Sandwell
2020.09 - Current
  • Provided excellent service in a fast paced retail environment, assisting customers with queries, purchases, and complaints.
  • Handled transactions, returns, and stock management efficiently and accurately.
  • Developed strong interpersonal and communication skill through daily customer service interactions.
  • Supported team members for improved operational efficiency.
  • Supported new staff training and maintained high store presentation standards.

Education

Bachelor of Arts - Criminology, Policing, and Investigation

Birmingham City University
Birmingham, England
Sept 2022 - 2025.06

A-Levels - Law

Windsor High School and Sixth Form
Birmingham
Sept 2020 - 2022.08

A-Levels - Sociology

Windsor High School and Sixth Form
Birmingham
Sept 2020 - 2022.08

Skills

  • Teamwork & Collaboration
  • Analytical & Critical Thinking
  • Empathy & Professional Boundaries
  • Communication & Interpersonal Skills
  • Conflict Resolution & De-escalation
  • Report Writing & Record Keeping
  • Resilience & Emotional Intelligence

Timeline

Retail assistant

Dunelm
2020.09 - Current

Bachelor of Arts - Criminology, Policing, and Investigation

Birmingham City University
Sept 2022 - 2025.06

A-Levels - Law

Windsor High School and Sixth Form
Sept 2020 - 2022.08

A-Levels - Sociology

Windsor High School and Sixth Form
Sept 2020 - 2022.08
Rhiannon Jesson