Rhiannon Humphrey
Northampton,Northamptonshire
Summary
Enthusiastic and dedicated Beauty Therapist with a Level 3 qualification in Beauty Therapy and a passion for skin health and advanced skincare treatments. Awarded Dermalogica Facial Student of the Year for demonstrating outstanding practical skills, product knowledge, and commitment to delivering exceptional facial experiences. Trained in performing professional skin consultations, Dermalogica Face Mapping skin analysis, customised treatment planning, and the safe use of facial electrical equipment including galvanic, high-frequency, microcurrent, and vacuum suction treatments. Skilled in recommending tailored homecare products and treatment programmes to help clients achieve their skincare goals.
Alongside my beauty training, I have gained over two years of customer service experience as a Responsible Customer Service Assistant at Co-op, developing strong communication, problem-solving, and team leadership skills in a fast-paced environment. I have also worked as a Receptionist in a beauty salon, where I built excellent client care skills, managed appointments, and contributed to creating a welcoming and professional customer experience. I am committed to delivering exceptional customer care, building lasting client relationships, and providing results-driven skincare solutions. I am excited to bring my technical knowledge, professionalism, and passion for skin health to the Pro Skin Therapist role at Dermalogica
Overview
4
4
years of professional experience
1
1
Certification
Work history
beauty salon receptionist
Sarah
Northampton, Northamptonshire
2022.08 - 2023.04
- Supported marketing initiatives by distributing promotional materials to prospective customers.
- Facilitated effective communication between Therapist and clients for better service delivery.
- Assisted in inventory management, ensuring optimal stock levels at all times.
- Implemented hygiene standards across the salon, creating a safe environment for both clients and staff members.
- Ensured smooth salon operations by managing appointment schedules and client queries.
- Resolved any issues or complaints from clients professionally and amicably to ensure continued patronage.
- Processed payments using various methods, enhancing convenience for clients.
Retail assistant at Co op
James Merkin
Northampton, Northamptonshire
2024.09 - Current
- Educated customers on product features and benefits resulting in increased sales.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Managed responsible CSA shift duties
- Served customers with helpful support to protect business reputation every day.
- Followed food hygiene standards closely to maintain customer confidence.
- Managed inventory levels effectively to minimise out-of-stock situations.
Waitress
Laura hughes
Northampton, Northamptonshire
2024.04 - 2024.09
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Managed table settings for optimal dining experience.
- Handled payment transactions to guarantee smooth customer checkout process.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Accommodated special dietary requests, enhancing customer dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Maintained knowledge of menu items, leading to accurate order taking.
- Remained calm under pressure, ensuring better performance during peak hours.
Bar supervisor
Hannah
Northampton, Northamptonshire
2024.02 - 2026.03
- Managed cash flow while following correct transaction procedures consistently.
- Checked customer identification to enforce age restriction laws for alcohol.
- Enhanced customer satisfaction by running bar operations efficiently day to day.
- Increased sales through promotional strategies that drew customer attention.
- Supervised team members to maintain high service delivery standards.
- Trained staff to improve service quality and professional conduct.
- Handled rushes with composure and ensured every customer had a great time.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
NVQ Level 3 - Beauty therapy an Spa
Northampton College
Northampton 09/2022 - 05/2024
Level 2 beauty th
Skills
- Retail technology use
- Great customer service
- knowledgeable on dermalogica and there products
- Sales persuasion
- Use of galvanic machines
- Understanding skin diseases
- Product recommendation
- Deep cleansing technique
- Skin analysis expertise
- Advanced exfoliation knowledge
- Face mapping expertise
- Facial massage techniques
- Client-Focused approach
- Skincare consultation
- Hydrotherapy knowledge
- Electro-Therapies familiarity
Certification
Level 2 and 3 in Beauty and Spa Therapy
Timeline
Retail assistant at Co op
James Merkin
2024.09 - Current
Waitress
Laura hughes
2024.04 - 2024.09
Bar supervisor
Hannah
2024.02 - 2026.03
beauty salon receptionist
Sarah
2022.08 - 2023.04
NVQ Level 3 - Beauty therapy an Spa
Northampton College
09/2022 - 05/2024
Level 2 beauty th