Rhiannon Atkins
Bristol
Summary
Accomplished professional with expertise in branch operations management and financial performance oversight. Demonstrates strong financial acumen and operational compliance, driving business development through effective sales and marketing strategies. Skilled in staff mentoring, performance management, and ensuring customer service excellence. Adept at conflict resolution, aiming to leverage these competencies to enhance organisational success.
Overview
9
9
years of professional experience
Work history
Branch Manager
Enterprise Mobility
Bristol
2023.07 - 2026.07
- Reviewed monthly branch financial statements to identify cost control opportunities and revenue improvements.
- Analysed operational data and performance reports to drive process improvements.
- Coached up to 15 employees through monthly 1:1s, targets, and delegations.
- Visited key branch accounts to build relationships and expand business.
- Handled difficult customers and resolved complex issues while promoting sales culture.
- Managed daily fleet reconciliation and vehicle allocation for fleet availability.
- Maintained fleet vehicles, verifying safety standards through servicing and tyre checks.
- Supervised underwriting procedures and controlled lost rental contract conversions.
- Minimised physical damage losses by strengthening damage claim documentation and recovery processes.
- Completed university careers fairs and women in leadership events.
Store Assistant/Delivery Driver
Domino’s
Bristol
2022.05 - 2023.03
- Handled simultaneous orders, food preparation, and delivery for smooth service flow.
- Maintained high preparation and customer service standards during busy phone and in-person periods.
- Resolved register issues quickly to minimise service disruption.
- Practiced excellent time management skills, ensuring prompt delivery of orders during peak times.
- Followed all health regulations strictly, ensuring safe food handling at all times.
- Packed purchased goods carefully, preventing potential damage.
Delivery driver
EVRI
Bristol
2021.07 - 2022.03
- Planned delivery routes to cut travel time and reduce fuel use.
- Organised packages systematically to improve day-to-day handling efficiency.
- Managed time effectively to meet delivery schedules consistently.
Store assistant
Sainsbury’s
Hereford/Bristol
2020.05 - 2020.12
- Assisted shoppers at self-service checkouts and authorised alcohol purchases for compliance.
- Operated tills for accurate, efficient customer transactions and correct cash handling.
- Restocked shelves and managed shelf-edge tickets to keep products available.
- Received and processed product returns.
- Guided customers to locate products or alternative items.
Front of house assistant
A Rule of Tum
Hereford
2018.04 - 2019.12
- Resolved customer complaints and requests through service checks and follow-ups.
- Delivered high-quality service during high-pressure periods to keep standards steady.
- Took food and drink orders and entered details accurately into EPOS tills.
- Prepared and served food and drinks promptly to meet customer needs.
- Facilitated payment transactions swiftly and accurately.
- Executed daily set-up procedures to open and close shifts smoothly.
Receptionist (temporary)
Davies and Partners Solicitors
2017.06 - 2017.08
- Welcomed clients and guests through reception greeting and front-desk support.
- Organised meeting rooms for solicitors and visitors before appointments.
- Maintained an organised reception area for a professional business environment.
- Applied logical thinking and strong organisation to meet time limits.
- Completed archiving tasks to maintain efficient document management and storage.
- Utilised multi-line telephone system to manage incoming calls effectively.
Education
Bachelor of Science - Psychology
University of Bristol
BristolA-Levels - Law, Psychology, Sociology
Hereford Sixth Form College
Hereford, HerefordshireGCSE’s -
The Bishop of Hereford Bluecoat’s School
Skills
- Branch operations management
- Financial performance oversight
- Financial acumen
- Operational compliance
- Sales and marketing strategies
- Business development
- Staff mentoring
- Performance management
- Customer service excellence
- Conflict resolution
References
References available on request
Accomplishments
- Delivered 100% MQI pass rate across all staff under my management.
- Mentored two trainees into Assistant Manager positions.
- Ranked Top 10 in the South West for Operational Efficiency on four occasions.
- Helped Bristol Airport become the 2nd most improved airport in Europe for sales.
- Expanded branch fleet from 150 to 200 vehicles, increasing revenue capacity.
- Improved branch service culture, raising customer service scores by 16 points.
- Contributed to EU‑level recognition for customer service at Bristol Airport, achieving a 6% uplift in 12 months.
- Consistently strong sales performer: Top 20 in the South West and highest overall branch sales in the UK (Nov 2025).
References
References available upon request.
Timeline
Branch Manager
Enterprise Mobility
2023.07 - 2026.07
Store Assistant/Delivery Driver
Domino’s
2022.05 - 2023.03
Delivery driver
EVRI
2021.07 - 2022.03
Store assistant
Sainsbury’s
2020.05 - 2020.12
Front of house assistant
A Rule of Tum
2018.04 - 2019.12
Receptionist (temporary)
Davies and Partners Solicitors
2017.06 - 2017.08
Bachelor of Science - Psychology
University of Bristol
A-Levels - Law, Psychology, Sociology
Hereford Sixth Form College
GCSE’s -
The Bishop of Hereford Bluecoat’s School