Rhianne Hill
Flintshire,Queenferry
Summary
Experienced in providing exceptional customer service and maintaining workplace efficiency. Highly organised with a knack for multitasking and problem-solving in fast-paced environments. Reliable team player with a cheerful attitude and commitment to helping colleagues and customers.
Overview
24
24
years of professional experience
Work History
General Assistant
Tesco
Chester
09.2020 - Current
- Delivered exceptional service by understanding customer needs and exceeding expectations.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Built and maintained positive relationships with customers to encourage repeat business.
- Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes.
- Processed sales transactions accurately, handling cash and card payments with attention to detail.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Kept shelves neat, clean and organised through visual merchandising.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Nursery Apprentice
Little Angels
Queensferry
03.2019 - 09.2020
- Provided engaging, educational activities for children aged 0-5, fostering early development and learning.
- Developed strong, trusting relationships with children and their families, enhancing communication and parental involvement.
- Facilitated outdoor play and learning activities, ensuring safety and encouraging exploration and physical activity.
- Supported children's personal care needs, including feeding, changing, and naptime, promoting health and hygiene.
- Observed and documented children's achievements, supporting the assessment of developmental progress.
- Monitored children's progress and behaviour, reporting observations to nursery teachers and parents.
- Implemented the Early Years Foundation Stage standards at all times.
- Collaborated with nursery staff to create a safe, welcoming, and inclusive atmosphere for all children.
- Maintained clean and tidy classroom areas, adhering to health and safety regulations.
- Set up equipment for children and monitored use to prevent accidents and injuries.
- Provided extra assistance to staff managing large groups of children.
- Addressed any first aid and health concerns promptly, following nursery protocols and safeguarding children's wellbeing.
- Created fun resources for children to aid learning and development.
General Assistant
Tesco
Chester
07.2008 - 03.2019
- Processed transactions accurately and efficiently, improving customer checkout experience.
- Handled cash, credit card, and voucher payments while maintaining precise financial records.
- Facilitated the sale of age-restricted products, adhering strictly to legal requirements and store policies.
- Maintained up-to-date knowledge of store products, promotions, and policies.
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
- Ensured shelves were orderly to enhance product visibility, clean and organised through visual merchandising.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Retail Worker
Asda
Queensferry
07.2002 - 07.2008
- Engaged customers in conversation to offer helpful product and purchase support.
- Maintained excellent customer satisfaction by going the extra mile.
- Replenished items and organised displays to keep stock looking professional.
- Kept shelves neat, clean and organised through visual merchandising.
- Collaborated with various departments, adapting to changing tasks and responsibilities.
Education
GCSEs - General Education
Connahs Quay High school
Connahs Quay, Flintshire01-2003
Skills
- Cash handling
- Stock management
- Customer service
- Time management
- Collaborative teamwork
- Communication skills
- Empathy towards customers
- Relationship building
- Positive attitude
- Outgoing and enthusiastic
Hobbies and interests
- Reading
- traveling with friends and Family
- big passion for sports especially for Netball i both play and watch it
Timeline
General Assistant
Tesco
09.2020 - Current
Nursery Apprentice
Little Angels
03.2019 - 09.2020
General Assistant
Tesco
07.2008 - 03.2019
Retail Worker
Asda
07.2002 - 07.2008
GCSEs - General Education
Connahs Quay High school