Lily Sivell

• Reception duties
• Taking orders,serving guests food and drink.
• Supervising and supporting staff members with special educational needs.
• As well as housekeeping duties when required
• 
  

• I worked on reception, providing information about the hostel and the local area.
• I carried out cleaning and housekeeping duties.
• Helped in the kitchen by preparing and serving food.

• The yard has an excellent reputation for the care that is provided so as a member of staff I needed to be very observant and pay attention to every detail.
• The customers expected very high standards, so I needed to make sure my standards were always high.
• This involves communicating with customers and other members of staff by phone and in person about the horses.
• Alongside this I carried out standard yard work and maintenance.
• Administered any medical care when needed.

Although I only worked for this business for a short period of time I was able to help this new company grow.
My duties included managing stock, dealing with customers, answering customers queries, restocking and compiling orders for delivery.
My confidence grew in this role in dealing with the public on a day to day basis.
I frequently worked in the shop on my own and had to be flexible in dealing with the unexpected.