Rhian Coffey
Chelmsford, Essex
Summary
Highly motivated and professional, with a proven ability to manage client relationships, coordinate projects, and deliver results in fast-paced environments. Strong communicator with excellent organisational skills, able to manage multiple priorities while maintaining attention to detail and meeting deadlines. Adaptable and driven, with a proactive approach to problem-solving and continuous learning.
Overview
10
10
years of professional experience
Work History
Account Executive
The Rivington Print Group
Harlow
04.2025 - Current
- Act as the primary point of contact for high-profile clients, managing relationships and understanding project requirements, providing input/ideas where needed
- Overseeing projects from initial enquiry through to delivery, ensuring deadlines and budgets are met
- Collaborate with internal design and production teams to deliver high-quality outcomes
- Manage multiple inboxes, including personal, directors and sales
- Coordinate directors’ diaries, scheduling meetings and events, booking travel where needed
- Lead company social media activity across LinkedIn, Facebook, and Instagram
- Build and maintain strong relationships with clients and suppliers
Bid Co-ordinator
Triconnex
Braintree
10.2023 - 04.2025
- Presented tenders to Business Development Managers and Senior Directors
- Coordinated travel and accommodation for BDMs attending events
- Supported Marketing/Events Team by managing BDM diary availability
- Attended management meetings, taking and distributing accurate minutes to the wider team
Bid Administrator
Triconnex
Braintree
12.2022 - 10.2023
- Provided administrative support to Bid Co-ordinators and senior stakeholders
- Liaised with DNOs and external partners to manage application processes and deadlines
- Communicated with clients to gather required information for project handovers
- Processed invoices using Xpedeon and managed shared mailboxes
- Maintained organised schedules to track enquiries and workflow progress
Purchase Administrator
Ace Contracts London
East Hanningfield
08.2021 - 12.2022
- Raised PO’s and oversaw all inbound and outbound orders, evidencing, while providing and agreeing on dates and times of arrival.
- Attended internal design meetings with suppliers and project managers, offering support where needed
- Monitored supplier invoices and ensured payments were processed within agreed terms
- Established professional relationships with all suppliers, to assist in negotiation on behalf of the company.
- Passed essential and applicable information to project managers, from clients, making certain all appropriate detail was recorded and highlighted to guarantee excellent service.
- Carried out regular stock audits ensuring sufficient supplies of equipment are available guaranteeing company efficiency.
Senior Service Advisor
Lookers Land Rover
Chelmsford, Essex
03.2019 - 08.2021
- Managed customer service operations, handling queries, bookings, and complaints
- Acted as the liaison between customers and technical teams
- Prepared detailed job documentation and repair estimates
- Dealing with insurance questions, and warranty issues.
- Liaised with technicians regarding works, ensuring necessary parts are available while obtaining approval for repairs and advising of any time restrictions to customers.
- Coordinated with the sales department on all repair services for new and used vehicle inventory.
- Built client relationships by providing excellent customer service, maintaining open lines of communication, prioritising required services and providing alternatives for transportation.
- Worked closely with warranty companies, submitting requests both online and over the phone. Processing payments and linking them to the correct customer accounts ensuring the up sale of extended warranties, and service plans.
Senior Service Booking Advisor
Lookers Ford
Chelmsford, Essex
07.2018 - 03.2019
- Scheduled vehicle services, MOTs, and repairs in line with workshop capacity
- Managed customer communications via phone and email
- Dealing with customer progress calls throughout the day, for the duration that the vehicle is in the workshop.
- Supported team performance by tracking targets and providing guidance
- Providing customers with details of the various work that will be carried out, and upselling additional products to increase business.
- Assisted in training and mentoring team members
- Met with the Service Department to gather feedback and pass this information onto my team to improve work quality.
Part Time Receptionist
Jump Street
12.2016 - 07.2018
Part Time Retail Assistant
Primark
05.2016 - 12.2016
Temporary Retail Assistant
Thorntons Ltd
11.2015 - 01.2016
Education
A-Levels -
Hylands Sixth Form
GCSEs -
Hylands School
Skills
- Client Relationship Management
- Time management
- Ability to Work Under Pressure
- Team Collaboration
- Interpersonal communication
- Creative thinking
- MS Office
Personal Information
Hobbies: Fashion, Art, Dance
References
Available upon request.
Timeline
Account Executive
The Rivington Print Group
04.2025 - Current
Bid Co-ordinator
Triconnex
10.2023 - 04.2025
Bid Administrator
Triconnex
12.2022 - 10.2023
Purchase Administrator
Ace Contracts London
08.2021 - 12.2022
Senior Service Advisor
Lookers Land Rover
03.2019 - 08.2021
Senior Service Booking Advisor
Lookers Ford
07.2018 - 03.2019
Part Time Receptionist
Jump Street
12.2016 - 07.2018
Part Time Retail Assistant
Primark
05.2016 - 12.2016
Temporary Retail Assistant
Thorntons Ltd
11.2015 - 01.2016
A-Levels -
Hylands Sixth Form
GCSEs -
Hylands School