Summary
Overview
Work history
Education
Skills
Websites
ADDITIONAL INFORMATION
Hobbies and Interests
Accomplishments
Publications
Training
Timeline
Generic

Rhea Kaur Saini

Derby,UK

Summary

Dynamic professional with expertise in client relationship management and customer service, complemented by strong financial analysis skills including DCF, due diligence, and competitor research. Demonstrates exceptional risk and compliance awareness alongside effective stakeholder engagement and communication. Adept at problem-solving in fast-paced environments, leveraging multilingual business communication skills in English, Hindi, Punjabi, and German. Proficient in Microsoft Excel, Word, and PowerPoint for reporting and data analysis. Committed to driving organisational success through strategic insights and collaborative efforts.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work history

Customer Service Assistant

Sainsbury's
Derby, Derby
09.2024 - 09.2025
  • Acted as the first point of contact for customers, handling diverse queries and transactions with accuracy and empathy.
  • Built long-term rapport with a varied client base, enhancing skills in relationship management.
  • Dealt with urgent and sensitive issues, maintaining professionalism under pressure – mirroring how Relationship Managers manage client expectations.
  • Showcased strong communication skills when explaining promotions or discounts to customers .

Trading Assistant

Sainsbury's
10.2023 - 09.2025
  • Delivered first-class customer service in a high-pressure retail environment, regularly resolving challenging queries and maintaining satisfaction during peak hours.
  • Oversaw stock management and code-checking processes, reducing waste and improving store efficiency.
  • Adapted quickly to shifting priorities, demonstrating resilience and problem-solving skills directly relevant to managing diverse client needs.
  • Collaborated with team members to optimise service delivery, showing ability to work effectively within cross-functional teams.

Operator

Morrison's (Flowerworld)
10.2023 - 02.2024
  • Coordinated supplier communications, ensuring product delivery met compliance and quality standards.
  • Monitored stock flow and escalated operational risks, contributing to smoother delivery operations.
  • Suggested process improvements that minimised inefficiencies and delays – showcasing initiative and analytical thinking.

Retail Sales Assistant

British Heart Foundation
01.2022 - 05.2023
  • Supported retail operations, including payment handling, stock rotation, and product display.
  • Ensured accuracy in stock control and cash handling, demonstrating accountability and attention to detail.
  • Recognised by supervisors for reliability and proactive service, building credibility in a team setting.

Education

Bachelor Of Laws - Law

University of Leicester
09.2023 - 06.2026

A Levels - English Language, History, Psychology, Extended Project Qualification (EPQ)

Littleover Community School
01.2021 - 01.2023

GCSEs -

Landau Forte College
Derby
09.2016 - 05.2021

Skills

  • Client Relationship Management & Customer Service
  • Financial Analysis (DCF, due diligence, competitor research)
  • Risk & Compliance Awareness
  • Stakeholder Engagement & Communication
  • Problem-Solving in Fast-Paced Environments
  • Multilingual Business Communication (EN, HI, PA, DE)
  • Microsoft Excel, Word, PowerPoint – Reporting & Data Analysis

Websites

ADDITIONAL INFORMATION

Punjabi (fluent)
Beginner
Hindi (fluent)
Beginner
German (intermediate)
Beginner
Hindi
Advanced

Hobbies and Interests

Sustainability, innovation in banking & mobility, financial markets, computing, journalism

Accomplishments

  • Financial Modelling & Analysis: Built a DCF model during J.P. Morgan's Investment Banking virtual experience, providing valuation for an M&A deal and adjusting for competitor bids, directly developing transferable financial analysis skills.
  • Risk Management: Produced a red flag due diligence report during Gateley's M&A simulation, identifying client exposure and presenting clear mitigation strategies – skills critical for assessing creditworthiness and structuring deals in commercial banking.
  • Governance & Compliance Insight: Explored the impact of regulatory frameworks on decision-making through NatWest's Legal, Governance & Regulatory Affairs Programme, aligning with HSBC's focus on risk-managed growth.
  • Operational Efficiency: At Morrison's' Flowerworld, proposed stock-flow improvements that reduced delivery delays and minimised compliance risk by ensuring supplier accountability.
  • Customer Satisfaction: Consistently recognised in customer-facing roles (Sainsbury's & Independent Retailer) for professionalism under pressure, enhancing trust and loyalty with clients.

Publications

Winner of national poetry competition (Empowered Anthology). Author of 8 Billion Stories but You Still Picked Mine (Amazon).

Training

  • J.P. Morgan – Investment Banking Virtual Experience | Apr 2024
  • Researched potential M&A targets, using both financial and strategic criteria.
  • Built a discounted cash flow valuation model to calculate potential acquisition value.
  • Prepared a detailed client briefing document including valuation summary and competitor landscape analysis.
  • Gateley – M&A Simulation (Forage) | Nov 2024
  • Drafted a completion agenda for a corporate acquisition, working under tight deadlines.
  • Conducted due diligence and prepared a red flag report with recommendations on legal and financial risks.
  • Strengthened understanding of the interaction between corporate law, finance, and client interests.
  • NatWest – Legal, Governance & Regulatory Affairs Programme | Aug 2023
  • Gained insights into corporate governance and risk management within a global bank.
  • Learned how compliance and regulation shape strategic decision-making in commercial banking.
  • Strengthened skills in stakeholder engagement and networking.
  • Pathways to Law Programme – University of Nottingham & NTU | 2019–2020
  • Attended workshops on corporate law, ethics, and compliance.
  • Developed early understanding of how law interacts with business risk and regulation.

Timeline

Customer Service Assistant

Sainsbury's
09.2024 - 09.2025

Trading Assistant

Sainsbury's
10.2023 - 09.2025

Operator

Morrison's (Flowerworld)
10.2023 - 02.2024

Bachelor Of Laws - Law

University of Leicester
09.2023 - 06.2026

Retail Sales Assistant

British Heart Foundation
01.2022 - 05.2023

A Levels - English Language, History, Psychology, Extended Project Qualification (EPQ)

Littleover Community School
01.2021 - 01.2023

GCSEs -

Landau Forte College
09.2016 - 05.2021
Rhea Kaur Saini