Joshua Garcia
Ipswich,Suffolk
Summary
Entry-level IT Support Technician with hands-on experience in troubleshooting hardware and software systems, networking and client-facing technical support. Recently completed a Bootcamp with JustIT, developing practical skills in Cisco Packet Tracer, IP addressing, subnetting and network configuration. Proven ability to diagnose technical issues, improve system performance, and deliver excellent customer service in fast-paced environments. Seeking an IT Support or Help Desk role to apply and develop technical skills in a professional environment.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Customer Service Assistant
KFC
Ipswich, Suffolk
2022.08 - Current
- Delivered high-quality customer service in a fast-paced environment
- Handled escalated customer complaints with patience and professionalism, finding suitable resolutions to ensure customer satisfaction
- Maintained cleanliness and operational standards under pressure
- Supported team operations to maintain efficiency during peak hours
- Rehired by KFC at a different location based on recommendation from my previous employer
Technical Installer
Alcove
Colchester, Suffolk
2023.09 - 2024.10
- Diagnosed and resolved hardware and software issues, reducing system downtime for clients
- Installed, configured and maintained IT systems and user environments
- Provided on-site technical support across multiple client locations
- Performed system upgrades and preventative maintenance
- Delivered user training on new technologies and systems
- Maintained detailed service reports and documented technical issues
- Collaborated with clients to implement maintenance plans and improve systems
Education
A-Levels - ICT
Kesgrave Sixth Form
Ipswich 2020.09 - 2022.06
A-Levels -
Media Studies
A-Levels -
Film Studies
Skills
Technical Skills
- IT Support & Help Desk
- Hardware Troubleshooting Maintenance
- Software Installation & Configuration
- System Diagnostics & Issue Resolution
- Technical Support (On-site & Remote)
- Salesforce Administration
- Cisco Packet Tracer
- Network Configuration (LAN,WAN TCP/IP, Subnetting)
Customer & Communication
- Client-Facing Communication
- Customer Relationship Management
- Customer Service
Certification
- IT Smart Technician Skills Bootcamp - JustIT (2026)
- Army Assessment Certification - British Army (2025)
Affiliations
- Gym
- Boxing
- Cooking
- Reading
- Gaming
- Basketball
Projects
- Designed and configured network topologies using Cisco Packet Tracer
- Simulated LAN/WAN environments with routers and switches
- Configured IP addressing and subnetting
- Diagnosed and resolved network connectivity issues
Timeline
Technical Installer
Alcove
2023.09 - 2024.10
Customer Service Assistant
KFC
2022.08 - Current
A-Levels - ICT
Kesgrave Sixth Form
2020.09 - 2022.06
A-Levels -
Media Studies
A-Levels -
Film Studies