Rexford Amoah
Long Eaton,Derbyshire
Summary
Experience IT support engineer with a strong passion for cybersecurity, possessing hands-on experience in programming languages, network security protocols, and ethical hacking techniques. Skilled in problem-solving, analytical thinking, and team collaboration. Seeking to leverage skills to contribute to a startup's security strategy and growth
Overview
2
2
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Service Desk Analyst (contract)
University of Nottingham
Nottingham, Nottinghamshire
08.2023 - 11.2023
- Assisting students and troubleshooting IT related issues over the phone.
- Azure Active Directory services
- Researched and investigated client complaints to make recommendations and action plans.
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
IT Support Analyst
JD Sports
Derby
11.2023 - 09.2024
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Assisted 3rd line team with the configuration and installation of new software, hardware and peripherals.
- Supported the 1st line team with assistant and advice on complex incidents and request.
- Responded to support enquiries directly from end users, helping them to resolve hardware and software problems.
EHT Service Desk Engineer
Littlefish
Nottingham, Nottinghamshire
10.2024 - Current
- Effectively used ITSM tools, enhancing service delivery speed.
- Providing technical supoort( diagnostics and troubleshooting) using remote tools
- Troubleshooting using technologies like Office 365 Admin center, active directory and Network
- Provided excellent customer service through chats and phone calls.
Education
WASSCE -
Abuakwa State College
Ghana 09.2011 - 06.2014
Master of Science - IT Security
Nottingham Trent University
Nottingham 09.2021 - 12.2022
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra/Ghana 09.2014 - 08.2018
Skills
- Exceptional communicator
- Network troubleshooting
- Windows Server 12,16
- Firewalls (pfsense)
- VLANs
- Cyber and digital forensics
- Cloud Computing (Azure, AWS, IBM Cloud)
- Vulnerability analysis (Nmap, Zenmap,Wireshark)
- ACL
- Front and back end development(javascript, ASPNet)
- Teamwork and Collaboration
- Active Directory Services
- Database (Mysql, Sql )
- Problem-Solving
- SIEM (Splunk)
- EDR (WAZUH)
- NAT
- DHCP, DNS, OSPF
- Microsoft Office 365
- Ivanti
Certification
- [AWS fundamentals: Cloud-Native], [Coursera] - [July,2020]
- Microsoft Azure Fundamentals, AZ 900 - [ January 2025]
- Microsoft 365 Fundmentals MS 900 [April, 2025]
- Microsoft Azure SC 900, [Microsoft] - [July,2024]
- Metasploit, [Try Hack Me] - [July,2024}
Timeline
EHT Service Desk Engineer
Littlefish
10.2024 - Current
IT Support Analyst
JD Sports
11.2023 - 09.2024
Service Desk Analyst (contract)
University of Nottingham
08.2023 - 11.2023
Master of Science - IT Security
Nottingham Trent University
09.2021 - 12.2022
Bachelor of Science - Information Technology
Ghana Communication Technology University
09.2014 - 08.2018
WASSCE -
Abuakwa State College
09.2011 - 06.2014
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