Darracq James Henderson
Torpoint,Cornwall
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analysing system performance and security to drive optimal user experience. As well as a Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
High Grade Messaging Service Desk Petty Officer
Royal Navy
Corsham, Wiltshire
03.2022 - Current
- End to end management of High Grade Messaging (HGM) incidents and faults using relevant technical publications, escalating as necessary and recording details on incident tracking software.
- Assisted in the development of strategies and identify changes in process and procedures that allow HGM systems to deliver services to users.
- Proactively participate in Service Transition and accept Service Management responsibility as new or changed services are transferred into Live.
- Supported Defence Digital Business Change initiatives through provision of Live Service subject matter expertise.
- Managed the sustainment of live services.
Information Systems Manager
Royal Navy
HM Warship, Sea
10.2018 - 01.2021
- Managed and Maintained multi layered information systems in a highly intense yet remote environment.
- Provided capability and assurance to a command team on operations.
- Managed multiple back up processes and multi user data management.
- Managed RF communications of varying frequency to provide live tactical communications to the command team.
- Provided direction and guidance to a team of nine junior employees.
- Taught and mentored a variety of subjects to junior employees.
- Wrote annual appraisal reports for subordinates.
- Managed various levels of sensitive information ensuring the correct data handling procedures were followed through out.
Information Systems Engineer & Radio Operator
Royal Navy
HM Warship, Sea
06.2011 - 10.2018
- Deployed, maintained and monitored communication systems.
- Updated basic and integrated software in devices, network components and embedded systems.
- Detected system defects within integrated system units and inter-assemblages through testing.
- Monitored system changes and upgrades, reverting to safe older system versions to prevent disruptions.
- Resolved user problems using ICT support tools and methods.
- Implemented integration of hardware and software modules and components.
- Followed regulations and policies regarding proper ICT system usage and administration.
- Acted as a communications watch keeper providing 24/7 information flow to the command team.
Education
Foundation Degree in Science - Computing & Network Management
University of Portsmouth
11.2021 - 03.2022
NVQ Level 5 - Leadership & Management
Institute of management
N/ANVQ Level 3 - Engineering & Maintenance (Electrical)
City and Guilds
N/ANVQ Level 2 - Mathematics
City and Guilds
N/ANVQ Level 2 - English
City and Guilds
N/ANVQ Level 3 - Leadership & Management
Institute of Management
N/ASkills
- Exceptional communicator
- Network troubleshooting
- Troubleshooting proficiency
- Staff education and training
- Expert in disaster recovery
- Technical documents comprehension
- Hardware diagnosis
- Exceptional maritime knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native
Timeline
High Grade Messaging Service Desk Petty Officer
Royal Navy
03.2022 - Current
Foundation Degree in Science - Computing & Network Management
University of Portsmouth
11.2021 - 03.2022
Information Systems Manager
Royal Navy
10.2018 - 01.2021
Information Systems Engineer & Radio Operator
Royal Navy
06.2011 - 10.2018
NVQ Level 5 - Leadership & Management
Institute of management
NVQ Level 3 - Engineering & Maintenance (Electrical)
City and Guilds
NVQ Level 2 - Mathematics
City and Guilds
NVQ Level 2 - English
City and Guilds
NVQ Level 3 - Leadership & Management
Institute of Management
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