Reuben Owen
Llandudno,Conwy
Summary
Detail-oriented professional with a strong foundation in time management, and customer service excellence. Demonstrates advanced analytical thinking, ethical decision-making, and creative problem-solving to deliver strategic outcomes under pressure. Adept at leveraging product knowledge and a positive attitude to enhance customer satisfaction while maintaining high stress tolerance. Committed to fostering efficiency and achieving organisational goals through innovative and ethical practices.
Overview
3
3
years of professional experience
Work History
Waiter
Bryn Williams, at Porth Eirias
Colwyn Bay, Conwy
07.2022 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Shared information about available special items.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Remained calm under pressure, ensuring better performance during peak hours.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Helped reduce waiting times by swiftly clearing tables after use.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Verified completed orders and served guests at tables.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Collected, washed and put away glassware between guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Maintained cleanliness of the café area whilst preparing orders.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
Education
A-Levels - Maths, Biology, Welsh Baccalaureate
Ysgol John Bright
Llandudno, Conwy 09.2022 - 06.2024
Bachelor of Science - Accounting, Business Finance, and Management
University of York
York 09.2024 -
Skills
- Teamwork
- Positive attitude
- Time-management
- Time efficiency
- Customer service excellence
- Analytical-thinking
- Ethical decision making
- Creative thinking
- Strategic thinking
- Product knowledge
- Stress tolerance
Affiliations
- Making art pieces with a variety of mediums.
Accomplishments
I received the gold certificate in the UKMT maths challenge.
Languages
English
Native
Welsh
Intermediate
Timeline
Bachelor of Science - Accounting, Business Finance, and Management
University of York
09.2024 -
A-Levels - Maths, Biology, Welsh Baccalaureate
Ysgol John Bright
09.2022 - 06.2024
Waiter
Bryn Williams, at Porth Eirias
07.2022 - Current
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