Reuben Gregory
Eastleigh,Hampshire
Summary
Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Representative
P&O Intercruises
Southampton, Hampshire
08.2022 - 10.2024
- Meet & Greet, check in, passport verification
- COVID certification/vaccination checks
- Assist customers with luggage / directions to cabin
- Assisting passengers with mobility issues
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Carried out day-to-day duties accurately and efficiently.
- Obtained feedback from customers to improve service experience.
Laboratory Technician (Apprentice Level 3)
Prysmian Cables
Eastleigh, Hampshire
11.2022 - 02.2024
- Inspected laboratory for safety to identify and rectify potential hazards.
- Analysed chemical specimens with precision for accurate results.
- Evaluated experimental data to progress testing and research innovation.
- Tested products and raw materials against Quality Control (QC) standards.
- Maintained clean, organised laboratory workspace to comply with hygiene and safety standards.
- Performed laboratory testing in controlled conditions for reliable outcomes.
- Recorded all data and results accurately and responsibly.
- Disposed of hazardous materials according to industry regulations.
- Performed testing procedures according to agreed laboratory protocols.
- Interpreted and compiled laboratory results for data-driven decision-making.
- Operated complex scientific equipment with care and precision.
- Cleaned and tested equipment to support stable lab processes.
- Updated databases with analysis findings for ongoing research monitoring.
- Supported team by demonstrating respect and willingness to help.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
A-Levels - Chemistry
Peter Symonds College
Winchester 09.2021 - 07.2022
A-Levels - Biology
Peter Symonds College
Winchester 09.2021 - 07.2022
A-Levels - Philosophy
Peter Symonds College
Winchester 09.2021 - 07.2022
GCSEs - English Language
The Toynbee School
Eastleigh, HAM2021
GCSEs - English Literature
The Toynbee School
Eastleigh, HAM2021
GCSEs - French
The Toynbee School
Eastleigh, HAM2021
GCSEs - Religious Studies
The Toynbee School
Eastleigh, HAM2021
GCSEs - Maths
The Toynbee School
Eastleigh, HAM2021
GCSEs - Music
The Toynbee School
Eastleigh, HAM2021
GCSEs - Biology
The Toynbee School
Eastleigh, HAM2021
GCSEs - Chemistry
The Toynbee School
Eastleigh, HAM2021
GCSEs - Physics
The Toynbee School
Eastleigh, HAM2021
GCSEs - IT
The Toynbee School
Eastleigh, HAM2021
Skills
- Brand awareness and representation
- Data confidentiality
- Queue management
- Customer experience
- Report generation
- Record maintenance
- Training programmes
- Data entry
- Quality Control
- Microsoft Office Suite
- Customer care
- Knowledge of Pyris (Chemistry specific software)
- Problem-solving
- Time management
- Team building
- Sample preparation and processing
- Chemical safety procedures
- Laboratory safety protocol
- Sample preparation
- Result tracking and reporting
- Exceptional communication
- Relationship-building
- Data verification procedures
- Problem solver
Accomplishments
- ESF (National French Ski School) qualification to Intermediate/Expert level completed over a period of 13 years skiing
Additional Information
I'm a keen and competent skier and have a passion for alpine tourism & hospitality. I've always loved meeting new people and creating new bonds and I particularly enjoy spending time with my family and friends. I'm a keen Gamer and participate in online team tournaments with a large network of friends both in the UK and overseas. I really enjoy cooking and being creative in the kitchen and I also play piano.
Affiliations
- A proficient skier with a passion for Alpine Tourism & Hospitality
- Online gaming tournaments
- Cooking
- Value time spent with friends & family
References
References available upon request.
Timeline
Laboratory Technician (Apprentice Level 3)
Prysmian Cables
11.2022 - 02.2024
Customer Service Representative
P&O Intercruises
08.2022 - 10.2024
A-Levels - Chemistry
Peter Symonds College
09.2021 - 07.2022
A-Levels - Biology
Peter Symonds College
09.2021 - 07.2022
A-Levels - Philosophy
Peter Symonds College
09.2021 - 07.2022
GCSEs - English Language
The Toynbee School
GCSEs - English Literature
The Toynbee School
GCSEs - French
The Toynbee School
GCSEs - Religious Studies
The Toynbee School
GCSEs - Maths
The Toynbee School
GCSEs - Music
The Toynbee School
GCSEs - Biology
The Toynbee School
GCSEs - Chemistry
The Toynbee School
GCSEs - Physics
The Toynbee School
GCSEs - IT
The Toynbee School
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