RENZ CARDENAS
London
Summary
Highly organised professional with a strong foundation in communication, time management, and teamwork. Demonstrates exceptional attention to detail and problem-solving abilities, complemented by extensive experience in interacting with the public and collaborative environments. Skilled in front of house training, consistently recognised as a team player who excels in dynamic settings.
Overview
6
6
years of professional experience
Work history
Sales Assistant
Uniqlo
London
2025.07 - 2025.12
- Engaged closely with customers to assist with product selection and inquiries, welcomed them into the fitting room, assisted at self-checkouts, all with a view to offer exceptional customer service.
- Work under high-pressure and fast-paced environments, whilst consistently meeting and exceeding customer expectations.
- Ensured the stores visual standards by regularly restocking low volume items, organising displays, and maintaining cleanliness across the shop floor and stockroom.
- Collaborated with team members to meet daily sales targets, stockroom organisation goals, and promotional rollouts.
- Actively participated in product launches and seasonal campaigns, adapting quickly to changes in floor layout and stock availability.
- Processed and packed customer orders with attention to detail and care.
- Promoted the Uniqlo App to in-store customers, effectively communicating its benefits, contributing to increased app downloads and customer engagement.
- Responsible for weekly updates to the Customer Service notice board, ensuring clear and current communication of store policies.
Guest Experience Host
LW Theatres (The Cambridge Theatre)
London
2023.05 - 2024.01
- Engaged guests through the provision of outstanding customer service.
- Accelerated retail sales within the auditorium and external venues.
- Worked on extra events and concerts alongside the resident production.
- Ensured tasks undertaken were delivered with the highest standards of quality and presentation.
- Proactive in collaborating with the supervisor when necessary to ensure that and queries are resolved.
- Took an enthusiastic approach to sharing information with guests.
- Conducted bag and ticket checks while providing a warm welcome to guests.
- Had a thorough understanding of the evacuation procedure, as well as protocols in emergency scenarios.
- Handled guest complaints with empathy and professionalism, resolving issues swiftly to maintain high satisfaction levels.
Promotions Associate
Heaven LTD
London
2021.11 - 2023.03
- Promote events held at the multiple venues on social media platforms to boost customer attraction.
- Greeted and distributed wristbands/ tickets to customers.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Collaborated with team members to achieve target results.
Store Assistant
Lecky's Vivo Xtra
Castlederg, Northern Ireland
2019.08 - 2021.08
- Welcomed and supported customers on the sales floor, guaranteeing exceptional service by providing the ultimate experience, and addressing any issues that arose.
- Collaborated within a team of 40+ sales associates to elevate sales targets and optimise conversions through consistent communications.
- Handled POS system transactions, including credit, cash, cheques, exchanges and refunds, to ensure seamless and accurate cash flow.
- Demonstrated strong organisational skills with the replenishment of stock.
- Kept shelves neat, clean and organised through visual merchandising.
- Greeted customers upon entry, offering assistance and guidance to improve shopping experience.
- Conducted price checks for customers, ensuring pricing accuracy on the shop floor.
Education
BA (Hons) - Professional Dance and Musical Theatre
The Urdang Academy
Skills
- Communication
- Time management
- Teamwork
- Highly organised
- Attention to detail
- Problem solving
- Interacting with the public
- Team player
- Collaborative
- Front of House training
Timeline
Sales Assistant
Uniqlo
2025.07 - 2025.12
Guest Experience Host
LW Theatres (The Cambridge Theatre)
2023.05 - 2024.01
Promotions Associate
Heaven LTD
2021.11 - 2023.03
Store Assistant
Lecky's Vivo Xtra
2019.08 - 2021.08
BA (Hons) - Professional Dance and Musical Theatre
The Urdang Academy