Rena Dsouza
London,Brent
Summary
Reliable Consultant with 20 industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
22
22
years of professional experience
Work History
CONSULTANT/ADMINISTRATOR
Cratus Business Services UK Ltd
Canary Wharf, Tower Hamlets
10.2020 - Current
- Developed plans and strategies to promote continuous improvement. Wrote reports outlining project progress and results. Generated Key Performance Indicator reporting to drive better performance.
- Monitor cost-effectiveness of operations and personnel using quantitative data, offering feedback and making cuts where necessary. Coordinate and approve budgets for product development, marketing, overhead, and growth. Maintaining client database, data entry, compiling data for the team and management, creating and managing documents, spreadsheets and presentations and compiling reports
- Assisting high net-worth individuals and corporate entities from all over the world in formation of company, branch, subsidiary, or representative office in the UAE. Advising on best-suited corporate structures and jurisdictions by considering the 40+ free zone and onshore solutions available across the UAE.
Business Development Advisor
Cratus Business Services Dubai
Dubai, United Arab Emirates
10.2011 - 09.2020
- Set strategies and plans for business center (locally) with the first center in Downtown Dubai and second branch in Barsha Dubai, as per client requirements, and direct operations to meet company guidelines and objectives. Design and built business center (2 locations) total area of 12,000sq.ft
- Achieving cost-efficiency, quality and timely execution in alignment with annual business plan well within budgeted norms. Liaison with all related government department for various approvals.
- Management of day to day operations, configurations and optimization of various units in the center. Direct supervision of team members, including responsibility for Hiring of all team members and monitoring new hire orientation procedures, monitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, ensure team members within center are consistently applying policies and procedures
- Uncovered new clients and business opportunities. Conceptualized, researched, and built product prototypes to meet consumer needs and maximize profits. Conducted market research on product iterations through qualitative studies and quantitative surveys.
Market Research Specialist
GCC CONSULTING – DUBAI
Dubai, United Arab Emirates
06.2005 - 12.2011
- Analyze and distribute intelligence on major international and regional market conditions, competitors and customers for business-decision making.
- Specialized in Primary and secondary research. Key members of the SCIP (Society for Competitive Intelligence Personnel) and the GIA (Global Intelligence Alliance)
- Develop competitive Intelligence function staff capabilities and ensure it has the resources necessary to gather and analyze data. Take responsibility for the Competitive Intelligence outgoing analysis and conclusions and make regularpresentations of findings to senior management and other client groups.
- Lead the development of enhanced market research capabilities in the various areas and industry segments. Develop and maintained relationships with market leading service providers and international bodies from which insights and information may be gained.
- Day to day operation of Business center, generating new leads for the center, liaison with Dubai Economic Department, Immigration department and the Dubai Chamber of Commerce Department
SALES AND MARKETING COORDINATOR/ CLUB COORDINATOR
IHG Hotels and Resorts - Crowne Plaza Hotel
Dubai, United Arab Emirates
03.2002 - 03.2003
- Responsible for coordinating internally with the sales & marketing team. Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
- Meet with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client. Perform hotel site tours with potential clients.
- Conduct research and collect data to prepare reports and documents. Research Market trends in the hospitality industry and create Ad Hoc reports with information collected on a monthly basis.
- Gathering information through various Media, print , online and offline on key competitors.
- In charge of the Loyalty Programme – Sales, Client relationship and bookings
Education
Bachelor of Business Administration -
Bangalore University
BangaloreSkills
- Data collection and analysis
- Digital media marketing
- Business development
- Customer-focused
- Business administration
- CRM and office management
- Operations management
- Business operations
- Business planning
Languages
English
Fluent
Timeline
CONSULTANT/ADMINISTRATOR
Cratus Business Services UK Ltd
10.2020 - Current
Business Development Advisor
Cratus Business Services Dubai
10.2011 - 09.2020
Market Research Specialist
GCC CONSULTING – DUBAI
06.2005 - 12.2011
SALES AND MARKETING COORDINATOR/ CLUB COORDINATOR
IHG Hotels and Resorts - Crowne Plaza Hotel
03.2002 - 03.2003
Bachelor of Business Administration -
Bangalore University
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