Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Key Accomplishments
Timeline
Generic

Christopher Jumbo

Cheltenham,United Kingdom

Summary

Experienced Delivery Lead recognised for driving project success and fostering team collaboration. Led cross-functional teams to deliver complex projects on time, enhancing productivity and stakeholder satisfaction. Known for innovative problem-solving and improving process efficiencies in challenging environments.

An accomplished professional with extensive expertise, demonstrating leadership competence and strategic visioning with a proven track record in product development and process improvement.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Payroll Workstream Functional Delivery Lead

UK Shared Business Services Ltd (UKSBS)
Swindon, United Kingdom
08.2024 - 07.2025
  • Spearheaded the payroll workstream within the SHARP (Services for HR, Accounting, Reporting and Procurement) transformation programme, leading a team of 58 professionals.
  • Successfully migrated 26,000+ employees from 17 legacy payrolls (each with a unique Employer PAYE Reference) on Oracle E-Business Suite to 3 consolidated payrolls in Oracle Fusion Cloud HCM.
  • Delivered a critical component of the Government Shared Services (GSS) strategy, supporting the unification of 14 research councils under the ‘One UKRI’ model, as mandated by the Higher Education and Research Act 2017.
  • Ensured compliance, improved payroll accuracy, and enhanced reporting capabilities across the organization through streamlined processes and cloud-based automation.
  • Collaborated with cross-functional teams including HR, Finance, IT, and external vendors to ensure seamless integration and minimal disruption to business operations.

Global Payroll Transformation Manager

Association of Chartered Certified Accountants (ACCA)
London, United Kingdom
12.2022 - 08.2024
  • Led the transition of global payroll and payments by managing a team of five (5) payroll specialists to successfully migrate services from ADP and Equiniti to CloudPay and Ebury, respectively. This initiative enhanced operational efficiency, improved vendor responsiveness, and ensured seamless continuity of payroll and payment services across multiple regions.
  • Provided strategic global payroll leadership for a workforce of over 3,500 employees across 49 countries, ensuring the effective use of Workday (Global HRIS & UK Payroll), ADP Celergo (International Payroll), CloudPay and ServiceNow. Oversaw end-to-end payroll operations, vendor coordination, and system optimization to support timely, accurate, and compliant payroll delivery on a global scale.
  • Enhanced international payroll accuracy and vendor performance by redefining the relationship with CloudPay, introducing monthly performance review calls, and implementing an automated payroll process management tool. These initiatives improved payroll accuracy from 87% to 99.35%, significantly reducing reporting delays and increasing overall responsiveness.
  • Streamlined global payroll operations by automating change management and preliminary report validation processes. Designed and implemented a global payment matrix (covering net pay and third-party payments), enabling automated uploads and efficient UK payroll processing and validation in Workday. These enhancements resulted in 99.97% on-time payments, significantly improving accuracy and operational efficiency.

Implementation and Project Management Lead

Papaya Global
London, United Kingdom
02.2022 - 11.2022
  • Led a cross-functional team comprising 6 Implementation Managers, 2 Implementation Operations Specialists, 4 Global Project Managers, and 4 Onboarding Customer Success Managers. Spearheaded the redesign of payroll implementation and project management methodology, delivering a detailed, step-by-step processing guide within two months. This initiative reduced payroll onboarding and implementation timelines from 4-5 months to just 3 months - a 45% boost in efficiency - while enhancing delivery consistency and increasing customer satisfaction by 32.5%.
  • Introduced SteerCo (Steering Committee) meetings for strategic enterprise clients, complementing weekly project management sessions. This initiative facilitated direct engagement with senior stakeholders - including the Project Sponsor, CFO, IT Director, and VP of HR - throughout all phases of the project lifecycle. By enhancing visibility into project progress, risks, and challenges, this approach reduced project delays by 37%.
  • Reduced payroll calculation errors, benefit inaccuracies, reporting delays, and associated costs by 30% through a strategic overhaul of vendor selection criteria. Enabled configurable export capabilities and successfully negotiated improved pricing and service fees - all while maintaining service continuity and driving enhancements.
  • Led the global payroll implementation for a leading IT company across 20 European countries - including the UK, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Spain, and Sweden. Achieved a 35% improvement in payroll function efficiency by introducing a unified dashboard view for all projects, enhancing visibility and control, and enabling further global expansion opportunities.

Global Implementation Team Lead - UK Process Efficiency Lead

Integrated International Payroll (IIPay)
Cheltenham, United Kingdom
05.2017 - 02.2022
  • Led a team of 4 Implementation Consultants in devising and executing a comprehensive implementation strategy for a Fortune 500 company. Successfully managed the end-to-end deployment of payroll, time tracking and attendance, and benefits systems across 50 complex UK payrolls - covering approximately 9,000 employees - all going live simultaneously. This high-stakes delivery showcased strong leadership, meticulous planning, and seamless execution.
  • Developed and deployed sequential automation routines for time and attendance management, benefits administration, and payroll processing. This initiative streamlined operations and boosted overall efficiency by 45%, significantly reducing manual intervention and improving process reliability.
  • Spearheaded product innovation by identifying and automating repeatable processes, significantly enhancing operational efficiency. Conducted seven comprehensive User Acceptance Testing (UAT) cycles prior to deployment, ensuring product reliability, stakeholder alignment, and a seamless go-live experience.

LM Implementation Consultant and Operations Team Lead

SafeGuard Global
Sandbach, United Kingdom
09.2014 - 04.2017
  • Led a team of 4 Payroll Executives in standardizing implementation protocols and developing detailed operational guides. These initiatives streamlined processes, reduced variability, and improved overall payroll accuracy by 66%, significantly enhancing service quality and processing efficiency.
  • Redesigned the absences, benefits, and time-tracking administration for a client with over 3,500 employees using IRIS Payrite. Collaborated closely with the client to deliver bespoke Pensions and Total Reward Statement solutions. Successfully ran end-to-end payroll, increasing accuracy from 65% to 99.94% within three months - demonstrating significant process improvement and system optimization.
  • Led a benefits redirect project for Google UK, covering over 2,900 employees using IRIS Payrite. Delivered a successful go-live after just one test run by working closely with the client’s external consultant and HMRC to ensure both design specifications and full legislative compliance were met.

Education

Master of Science - Environment And Sustainable Technology

University of Manchester
Manchester
09.2010 - 12.2011

Bachelor of Science - Geology

University of Maiduguri
Nigeria
04.2005 - 05.2009

Skills

  • JIRA software utilisation
  • Workday Payroll
  • CloudPay
  • ServiceNow
  • ADP Celergo
  • IRIS Payrite (UK Payroll)
  • Oracle Fusion Cloud HCM
  • Salesforce
  • HiBob
  • Bamboo HR
  • Papaya Platform
  • Smartsheets

Accomplishments

    ACCA Chief Executive's Award in Delivering Global Payroll Transition at Pace

Certification

Chartered Institute of Payroll Professionals - Payroll Update Certification

Security Standard and Service Organization Reporting - SSAE 16 Certified

Key Accomplishments

  • Successfully Migrated 26,000+ Employees: Seamlessly transitioned a large and complex workforce from Oracle E-Business Suite to Oracle Fusion Cloud HCM, minimizing disruption and ensuring payroll continuity.
  • Consolidated 17 Payrolls into 3: Reduced administrative overhead and complexity by consolidating 17 payrolls (each with a unique PAYE reference) into just 3, aligning with strategic goals for simplification and efficiency.
  • Led a Cross-Functional Team of 58: Directed a diverse team across HR, finance, IT, and change management, fostering collaboration and maintaining momentum across multiple departments and stakeholders.
  • Supported Government Shared Services (GSS) Strategy: Contributed to a broader government initiative to streamline back-office functions across public sector organizations, enhancing value for money and service quality.
  • Change Management and Stakeholder Engagement: Successfully managed change across 14 research councils, aligning disparate organizational cultures and processes under a unified payroll model.

Timeline

Payroll Workstream Functional Delivery Lead

UK Shared Business Services Ltd (UKSBS)
08.2024 - 07.2025

Global Payroll Transformation Manager

Association of Chartered Certified Accountants (ACCA)
12.2022 - 08.2024

Implementation and Project Management Lead

Papaya Global
02.2022 - 11.2022

Global Implementation Team Lead - UK Process Efficiency Lead

Integrated International Payroll (IIPay)
05.2017 - 02.2022

LM Implementation Consultant and Operations Team Lead

SafeGuard Global
09.2014 - 04.2017

Master of Science - Environment And Sustainable Technology

University of Manchester
09.2010 - 12.2011

Bachelor of Science - Geology

University of Maiduguri
04.2005 - 05.2009

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Christopher Jumbo