REMEENA SIVANESWARAN
Southall,Middlesex
Summary
Confident Trainer with knack for engaging and inspiring learners. Developed and delivered tailored training programmes to boost team performance and enhance skill sets. Known for creating interactive sessions that lead to measurable improvements in officers achieving above 98% pass rate.
Overview
7
7
years of professional experience
Work History
Security Training Officer
Heathrow
01.2024 - 04.2025
- Trainer for security officers
- Developing and implementing security training programs that align with the organization’s goals and objectives
- Teaching security officers about various security protocols and procedures
- Conducting regular simulations to assess the effectiveness of training programs
- Providing practical and theoretical training on the use of security equipment and software for officers
- Evaluating the performance of security officers and providing constructive feedback
- Updating officers to reflect current trends and threats in security
- Working with management to identify security weaknesses and areas for improvement
- Administering tests and assessments to ensure personnel understand and can apply what they have learned
- Maintaining records of training activities and personnel progress
- Staying current with latest developments in the field of security and adjusting training programs accordingly
Security Officer
Heathrow
04.2023 - 01.2024
- Aviation Security Officer
- Patrolling and securing premises
- Identifying potential security threats or breaches
- Conducting safety inspections
- Handling incidents or emergencies
- Writing activity reports
- Guarding valuables
- Responding to alarms
- Communicating irregularities with management
- Keeping incident report records
- Conducting Bag searches and Body searches on Passenger
- X-Ray Screen reading Passenger Belongings
Customer Service Telephone Advisor
Harrods Headquarters
Hammersmith
01.2022 - 04.2025
- To act as the first point of contact for customers, dealing effectively with requests, answering queries, taking responsibility for processing each enquiry through to a satisfactory conclusion
- To demonstrate an understanding of complex processes, specialised skills and technical knowledge by fully utilising software systems
- To contact customers in accordance with agreed procedures
- To liaise with other members of staff where complex issues require their assistance including arranging appointments for customers where necessary
- Maintain accurate, up to date and appropriate records
- Provide clerical and administrative duties as required
- Delivery of an effective and appropriate service to all service users, fairly and without discrimination, maintaining relationships and support with other departments
- To handle a range of different situations and react accordingly with tact diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner
Sales Advisor
EE
London
06.2018 - 12.2021
- Assisting customers to choose the right products for their needs
- Driving sales by focusing on key KPI’S- making sure target was hit every month to support team and incentives
- Helping audit paperwork to aide managers in their day-to-day role
- Persuading customers to switch to EE
- Dealing with Complaints
Event Consultant
Wed in Style
London
05.2019 - 08.2019
- Conducting initial consultations with clients to discuss the wedding packages available, the type of wedding desired, and their wedding budget
- Scheduling meetings with clients to tour suitable wedding venues and meet with vendors, such as florists, photographers, caterers, bakers, and invitation designers
- Negotiating contracts with selected vendors and making payments as required
- Inputting budget costs for reporting purposes
Sales Advisor
Superdrug
London
- Responsibility for stock and cash handling
- Upselling of products to meet store KPIs
- Helping to drive sales at branch by introducing new initiatives that will bring in new customers
- Allocating tasks to sales advisors and training new staff
- Dealing with Complaints
Education
Certification of UK Aviation Security Instructors - UK Aviation Security Instructors
Heathrow Airport Ltd
10.2024 -
RFX – Recognition of Firearms, Explosives and Incendiary Devices Initial Course - undefined
Heathrow
07.2024 - 07.2024
L3 AET – Education and Training Qualification - undefined
Heathrow ltd
03.2024 - 03.2024
Tamil A Level - undefined
Southall Tamil School
09.2015 - 09.2015
BTEC Level 3 Business - undefined
Greenford Highschool
09.2013 - 06.2015
GCSE 7 ATo C - including Maths and science
Guru Nanak Highschool
09.2008 - 07.2015
Skills
- Communication skills
- Team building
- Problem-solving
- Calm under pressure
- Leadership
- Public speaking
- Social media marketing
- Multilingual
Affiliations
- Music
- Korean Drama
- Learning New Languages
Languages
Tamil
Native
English
Fluent
Punjabi
Beginner
References
References available upon request.
Timeline
Certification of UK Aviation Security Instructors - UK Aviation Security Instructors
Heathrow Airport Ltd
10.2024 -
RFX – Recognition of Firearms, Explosives and Incendiary Devices Initial Course - undefined
Heathrow
07.2024 - 07.2024
L3 AET – Education and Training Qualification - undefined
Heathrow ltd
03.2024 - 03.2024
Security Training Officer
Heathrow
01.2024 - 04.2025
Security Officer
Heathrow
04.2023 - 01.2024
Customer Service Telephone Advisor
Harrods Headquarters
01.2022 - 04.2025
Event Consultant
Wed in Style
05.2019 - 08.2019
Sales Advisor
EE
06.2018 - 12.2021
Tamil A Level - undefined
Southall Tamil School
09.2015 - 09.2015
BTEC Level 3 Business - undefined
Greenford Highschool
09.2013 - 06.2015
GCSE 7 ATo C - including Maths and science
Guru Nanak Highschool
09.2008 - 07.2015
Sales Advisor
Superdrug
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