Katarzyna (Kasia) Stopa
High Wycombe
Summary
A dynamic, driven, and optimistic individual who consistently strives for excellence in every task. Exceptional communication skills and the ability to cultivate strong relationships with colleagues and stakeholders are points of pride. Experienced in engaging and collaborating with stakeholders, I understand the significance of embracing diverse perspectives to achieve successful outcomes. Proven track record in project coordination, successfully managing multiple tasks, timelines, and resources to deliver results that surpass expectations. Proficient in organization, prioritization, and adaptability, ensuring seamless project execution while maintaining transparent communication with all stakeholders. Thrives under pressure and embraces continuous learning, constantly seeking personal and professional growth. Martial arts practice throughout my life has instilled discipline and personal development. As a kickboxing coach for several years, I honed my teaching and mentorship abilities. Baking and photography are also integral parts of my life, teaching me patience, creativity, and attention to detail—qualities I apply to both work and personal pursuits.
Overview
21
21
years of professional experience
Work History
RESOURCING SPECIALIST
Heathrow
01.2021 - Current
- Responsible for managing the end-to-end recruitment processes for both volume and specialist hiring across multiple departments within airport operations and business support functions for example Security and Operational Planning
- Partner with People Business Partners and hiring managers to ensure the execution of best practice and that the right recruitment decisions are being made
- Focusing on the delivery of an exceptional hiring experience for hiring managers and candidates
- Enhancing candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Providing exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Continuously sought out professional development opportunities and industry knowledge, staying current on trends and best practices in recruitment.
- Negotiating offer terms effectively, resulting in high acceptance rates among selected candidates.
- Managing multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Management and organizing assessment activities to enable the timely delivery of campaigns this includes identifying appropriate dates, booking venues, ensuring assessor attendance, and inviting candidates.
- Assessment centre facilitation ensuring all candidates appropriately briefed, that activities run to time and that the process follows best practice and is compliant with Heathrow’s recruitment standards.
- Working with a variety of 3rd party vendors and internal HR and Business stakeholders for example end to end Job show organization including but not limited to budget confirmation, set up design and leaflets sign off and order and team or other stakeholders attendance.
- Stakeholder engagement and project management responsibility;
- Delivering efficient recruitment services against forecasts and targets in collaboration with multiple internal stakeholders and managing the services provided by third party suppliers against SLAs.
- Strong knowledge of right to work and referencing requirements, keeping safety as a key focus.
- Focus on diversity and inclusion to ensure that our talent and resourcing processes are both supportive and inspiring both internally and externally.
TRANSACTIONS MANAGER
Heathrow
08.2019 - 01.2021
- Designed and implemented Project Waitlist form creation and maintenance for BU and Internal changes - development and form design in collaborations with solutions team.
- Data management and Waitlist review for Security Officer and Security Managers based on the operational requirements.
- Team list updates to make sure all information is correct and teams are balanced
- Close collaboration with recruitment and planning team with new starters team assignments
- Management of Waitlist@Heathrow.com inbox
- HRMS – Terminal, Roster, Role and Team Changes that includes Security, Engineering, Fire Services and other stakeholders on HRMS
- BSC – Terms and conditions updates
- Christmas leave calculation and release
- New starter welcome event – introduction to HRMS
- Management of ColleagueChanges@Heathrow.com
- Communication with stakeholders, pay queries, recruitment confirmations
SECURITY SCHEDULING DEPLOYMENT MANAGER
Heathrow
03.2018 - 07.2019
- Updating daily plans for Terminal2&3 with the latest forecasting and adjusting to necessary changes
- Campus RA line management including121's, absence management and coachingSupport to Resource Planning Manager at Terminals2,3 and Campus
- Working closely with lead RA's and Colleague Services to provide full cover and overlooking training
- Weekly updated for Head of Security on starters and leavers, moves requests, and other resourcing strategies
- Team list balancing and new SO intake accommodation
- Roster move, team change Waitlist update and moves between terminals for Security officers
- Night manning updates
- Deployment tool update - overlooking daily losses and colleagues’ losses prediction
- My Heathrow and HRMS training for new starters
RESOURCE SCHEDULER COLLEAGUE SERVICES at T5
Heathrow
02.2016 - 03.2018
- Colleague Services inbox management
- Stakeholder Engagement with daily queries for Security, Engineering, VIP and CRS
- Daily Plan updates for Planning managers - releasing overtime, updating security officer, manager and other operations plan
- Crew out- communication with duty planner, staff allocation
- Training booking
- Updating engineering sheets and answering queries
- Open surgery- support to all security officers and managers
- Christmas booking - leave allocation
- HRMS system testing
ENGAGEMENT PROJECT COORDINATOR
Heathrow
02.2015 - 02.2016
- Great Relationships Project - story board, project strategy and administration.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Recruitment for the project delivery
- Being part of welcome event for new starters
- Communications- drop-in sessions: Time with Tim, Engagement Calendar, updated on briefing sheet and Pre shift Briefings
RESOURCE ALLOCATOR
Heathrow Terminal
12.2012 - 01.2016
- Efficient deployment of security officers followed the day operational plan- patrols, staff search posts
- Pier7
- Central Search Area, Flight Connection – opening and closing machines, breaks
LEAD RESOURCE ALLOCATOR
Heathrow
01.2014 - 03.2015
- Leading Team of19 RA's
- Keeping ahead of Employee Services'10 day Counts for RA Team, booking and organising training dates as applicable and liaising with employee services
- Providing Training and choosing trainers for new members of Team
- Working with SDM team for any changes to the counts from72 hours
- Working with line manager on improving relationship between RA's, STL, SDM and TSM teams
- Working on projects (redesigned SMT, introduced new lost property system into Terminal3, redesigned Post rotation, and new roster for RA team
- Supporting Team
- Organizing Team meetings
SECURITY OFFICER
Heathrow
05.2008 - 12.2012
- X-ray screening of passenger’s hand luggage
- Physical body and hand luggage searches
- Resolve queries from customers and assist them with their journey through their airport
- Carry out patrols of the airside/landside areas to ensure locations are secure
- Offering great customer services to both passengers and colleagues
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Responded quickly to emergency situations to assess and deflect issues.
CUSTOMER SERVICE COORDINATOR
Heathrow
07.2012 - 10.2012
- Control of ticket presentation, and managing passengers flow between lines1-16 at Terminal3
- Understanding of the machine configuration/opening sequence on the concourse at Terminal3
- Maintain clear communication with other CSC's, check in and management
- Offer great customer service
SALE ASSOCIATE
Gap
01.2006 - 01.2008
- Supervisor training- closing opening store, allocating staff on the shop floor (men and woman floor)
- Cashing up
- Monitoring and maintaining the inventory stock on the store floor by replenishing any emptying shelves with new merchandise
- Provide courteous and prompt service
ART TEACHER
Youth Cultural Centre
01.2004 - 01.2006
- Art Classes for students age4-25
- Meeting student instructional needs, establishing clear objectives and goals and evaluating student
- Monitor and record the progress of students
- Managing student behavior in the classroom and on school premises, and applying appropriate and effective measures in cases of misbehavior
- Taking part in art exhibitions
- Creating consumes for in house Drama team
Education
Apprenticeship CIPD Level5 HR - HR
Uxbridge College
07-2024
Qualifying Course for Arts and Crafts Teachers - Art Teacher
Training Centre
06.2006
Master of Education - Intercultural Education
University of Białystok
09.2004
Skills
- Stakeholder engagement
- Recruitment process management
- Customer relationship management
- Database maintenance
- Training and mentoring
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Verbal and written communication
Languages
Polish
Native language
English
Proficient
C2
Timeline
RESOURCING SPECIALIST
Heathrow
01.2021 - Current
TRANSACTIONS MANAGER
Heathrow
08.2019 - 01.2021
SECURITY SCHEDULING DEPLOYMENT MANAGER
Heathrow
03.2018 - 07.2019
RESOURCE SCHEDULER COLLEAGUE SERVICES at T5
Heathrow
02.2016 - 03.2018
ENGAGEMENT PROJECT COORDINATOR
Heathrow
02.2015 - 02.2016
LEAD RESOURCE ALLOCATOR
Heathrow
01.2014 - 03.2015
RESOURCE ALLOCATOR
Heathrow Terminal
12.2012 - 01.2016
CUSTOMER SERVICE COORDINATOR
Heathrow
07.2012 - 10.2012
SECURITY OFFICER
Heathrow
05.2008 - 12.2012
SALE ASSOCIATE
Gap
01.2006 - 01.2008
ART TEACHER
Youth Cultural Centre
01.2004 - 01.2006
Master of Education - Intercultural Education
University of Białystok
Apprenticeship CIPD Level5 HR - HR
Uxbridge College
Qualifying Course for Arts and Crafts Teachers - Art Teacher
Training Centre
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