Regiane Pantoja Batista
Southend,Essex
Summary
Dedicated professional with a strong focus on customer service and satisfaction enhancement. Recognized for being a well-organised multitasker and effective team player, consistently delivering high-quality results. Committed to leveraging skills to drive success in future roles while maintaining a collaborative work environment.
Overview
2
2
Languages
4
4
years of post-secondary education
15
15
years of professional experience
Work history
Cleaner
Self-employed
Chelmsford, Essex
2023.07 - 2024.01
- Secured premises at end of shift, ensuring safety of all areas.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
Teacher of English as a Foreign Language
Viver e aprender Educational Center
Florianopolis, Santa Catarina/Brazil
2019.08 - 2020.12
- Integrated technology into lessons, enhancing the quality of instruction.
- Designed creative lesson plans tailored to individual student needs, leading to improved comprehension.
Teacher of English as a foreign language
Uniao Tenone School
Belem, Para/Brazil
2018.04 - 2019.06
- Implemented differentiated instruction techniques to accommodate varied learning abilities.
- Fostered a positive and inclusive classroom environment for diverse student demographics.
- Utilised multimedia resources to create engaging and effective lesson plans.
Customer assistant
Lider Supermarket
Belem, Para/Brazil
2010.05 - 2018.03
- Enhanced customer relations through prompt resolution of queries and concerns.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Promoted in-store deals and discounts by communicating daily offers effectively.
Customer assistant
McDonald's
Belem, Para/Brazil
2009.02 - 2010.03
- Promptly addressed customer queries and concerns to enhance relations.
- Provided tailored shopping advice based on individual needs, fostering engagement.
- Managed high-pressure situations effectively, maintaining satisfaction during peak hours.
Education
Bachelor of Education - Teaching English as a Foreign Language/ Linguistics
Universidade do Estado do Para
Belem/Brazil 2014.02 - 2017.12
Skills
- Team player
- Customer Service
- Customer satisfaction enhancement
- Well-organised multitasker
- Multilingual communication
- Google Drive, Docs, Sheets, Forms, Slides
Languages
English
Fluent
Portuguese
Native
Affiliations
- Gardening
- Puzzles
- Reading
Timeline
Cleaner
Self-employed
2023.07 - 2024.01
Teacher of English as a Foreign Language
Viver e aprender Educational Center
2019.08 - 2020.12
Teacher of English as a foreign language
Uniao Tenone School
2018.04 - 2019.06
Bachelor of Education - Teaching English as a Foreign Language/ Linguistics
Universidade do Estado do Para
2014.02 - 2017.12
Customer assistant
Lider Supermarket
2010.05 - 2018.03
Customer assistant
McDonald's
2009.02 - 2010.03