Refat Ahmed
London
Summary
Accomplished professional with extensive expertise in technical sales and strong business acumen. Proficient in CRM systems with a proven track record of achieving targets and managing client relationships. Skilled in data analysis to inform strategic decisions and enhance sales enablement. Aiming to leverage these skills to drive customer retention and contribute to organizational growth.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
Access Self Storage
Croydon, London
2024.01 - Current
- Streamlined store operations with efficient scheduling.
- Developed key sales strategies to improve team performance.
- Utilised CRM software proficiently for tracking interactions and transactions accurately.
- Generated over £100,000 in revenue.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Maintained detailed records of all contacts and meetings, ensuring transparency in operations.
- Implemented effective sales strategies to maximise product uptake and profitability.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled objections professionally during viewings, ensuring a comfortable environment for potential buyers.
Team Leader
KFC
Brixton, Lambeth
2022.02 - 2024.01
- Oversaw store operations on most days.
- Managed a team of 8 members to ensure all tasks were completed.
- Assisted colleagues in food preparation and inventory management.
- Maintained cleanliness and organisation on sales floor.
- Updated daily work targets for team members.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Improved customer satisfaction through close collaboration with the team.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Customer Care Representative
National Express
Luton, Bedfordshire
2019.03 - 2022.01
- Sold 1000+ tickets a day for National Express services to London.
- Operated desk for cross-country ticket sales.
- Engaged with customers and drivers to facilitate service.
- Resolved delays and issues with quick-thinking and discretion.
- Enjoyed meeting new people in role.
- Collaborated with supportive colleagues.
- Mediated communication between drivers and customers.
Customer Care Advisor
ASOS
Leavesden Green, Hertfordshire
2017.06 - 2019.01
- Achieved high customer satisfaction by resolving order and delivery issues promptly.
- Enhanced communication effectiveness, leading to increased confidence in daily interactions.
- Cultivated a strong competitive drive, consistently meeting targets and building rapport with customers.
- Achieved prompt issue resolution with detailed product knowledge.
Steward and SIA Door Supervision Security
Show & Events Security
London, Greater London
2014.04 - 2017.03
- Assisted in maintaining security at various events.
- Supported enforcement of safety protocols for attendees.
- Monitored environments for potential risks at train stations.
Sales Assistant
Sports Direct
Luton, Central Bedfordshire
2013.06 - 2014.04
- Provided customer service in high-pressure retail environment.
Enhanced sales skills through direct customer interaction.
Organised stockroom and maintained orderly shop floor.
Education
High School -
Denbigh High School
Luton 2006.09 - 2011.07
A-Levels - Law, Psychology & English/History
Central Bedfordshire College
Dunstable, Central Bedfordshire 2012.08 - 2014.06
Skills
- Account management
- Business development
- Warm and cold calling
- Revenue development
- Networking ability
- Cross/Up selling
- High value sales
- Proposal writing
- Data analysis and interpretation
- Sales software mastery
- CRM Software proficiency
- Initiative taking
- Empathy towards clients
- Resilience in sales
- Market awareness
- Strategic planning
- Client relationship management
- Persuasive communication
- Solution based selling
Certification
TechStride - Tech Sales Course
(Accredited)
Languages
English
Fluent
Bengali
Fluent
Hindi
Intermediate
Urdu
Intermediate
Arabic
Beginner
References
References available upon request.
Timeline
Assistant Manager
Access Self Storage
2024.01 - Current
Team Leader
KFC
2022.02 - 2024.01
Customer Care Representative
National Express
2019.03 - 2022.01
Customer Care Advisor
ASOS
2017.06 - 2019.01
Steward and SIA Door Supervision Security
Show & Events Security
2014.04 - 2017.03
Sales Assistant
Sports Direct
2013.06 - 2014.04
A-Levels - Law, Psychology & English/History
Central Bedfordshire College
2012.08 - 2014.06
High School -
Denbigh High School
2006.09 - 2011.07