Reetika Kohli

Key Achievements & Responsibilities:

• Designed and maintained detailed implementation and cutover plans to ensure the seamless delivery of complex data migration programmes, aligning activities across multiple technical and business workstreams.
• Successfully managed 20+ end-to-end project lifecycles, from scope definition through to go-live, encompassing roadmap development, forecasting, milestone tracking, testing coordination, and release delivery.
• Integrated complex workstream plans into a unified master Schedule of Events (SOE), providing a single source of truth to coordinate migration and go-live execution.
• Developed and maintained detailed project plans and delivery roadmaps, integrating complex workstream activities into a unified master Schedule of Events (SOE) to align business, technical, and regulatory stakeholders on timelines, objectives, and go-live execution.
• Served as the primary liaison across internal teams, clients, third-party vendors, senior stakeholders, and regulatory bodies (e.g., Pay.UK), managing communications to ensure alignment on readiness, delivery expectations, and programme objectives.
• Led major programmes through all phases—initiation, requirements gathering, design, testing, cutover, and hypercare—while closely monitoring implementation timelines, tracking progress against milestones, and escalating risks or issues to ensure successful handovers and operational readiness.
• Successfully managed inter-project and cross-team dependencies, proactively identifying delivery risks and implementing contingency strategies to minimise migration impact, reduce bottlenecks, and ensure a unified delivery approach.
• Delivered multiple large-scale client onboarding and migration programmes, along with five maintenance releases within a year, driving greater platform stability and improved operational efficiency.
• Facilitated strategic workshops and planning sessions to establish integration strategies, address interdependencies, and prioritise delivery for optimal programme outcomes.
• Coordinated end-to-end UAT and integration testing with major financial institutions, validating system performance and ensuring smooth, seamless service deployment
• Created clear, actionable technical documentation based on impact assessments and implementation requirements, supporting post-release maintenance and facilitating effective knowledge transfer.
• Served as the primary escalation point for clients and internal teams, resolving issues promptly while implementing long-term preventative measures to enhance operational stability.
• Developed and managed comprehensive implementation and cutover plans, coordinating complex data migration programmes across multiple technical and business workstreams to ensure seamless delivery.
• Presented project updates and business impact reports during regular stakeholder reviews, supporting informed decision-making and performance visibility.
• Conducted post-implementation reviews to capture lessons learned and continuously enhance integration methodologies and project delivery practices.
• Maintained a strong track record of delivering complex initiatives on time and within budget, driving customer satisfaction and supporting business growth.

Co-Chair ASIA ERG & Deputy Community Lead - Life Experiences, Mastercard (Current)

• Provide overall leadership and direction to ASIA ERG members and leading the Steering Committee
• Develop and implement strategic plans to advance the goals and objectives of the ERG, aligning with the organization's mission and values.
• Organize and coordinate range of events, workshops, and activities to promote diversity, inclusion, and equality within the organization.
• Foster relationships with other ERGs, leadership, and stakeholders to enhance collaboration and support for the ERG's initiatives.
• Act as an advocate for the ERG, representing its interests and promoting awareness of its activities and impact.
• Provide mentorship, guidance, and support to ERG members, enabling their professional growth and development.
• Monitor and evaluate progress and impact of ERG's initiatives and report regularly to organization's leadership.
• Additionally, serve as Deputy Community Lead for Life Experiences, focusing on engagement and development of both young professionals and experienced professionals.

• Successfully led Change in circumstances project - Managed end to end implementation for over 25 clients in EMEA
• Responsible for resolving issues and escalations for all customers
• Developed plans and strategies to promote continuous improvement