Reetika Kohli

Client Onboarding and Migrations

Key Achievements & Responsibilities:

• Delivered multiple large-scale client onboarding and migration programs, five maintenance releases in 1 year, significantly enhancing platform stability and operational efficiency.
• Managed 20+ complete project lifecycles from scope definition to go-live, including roadmap creation, forecasting, milestone tracking, testing coordination, and release management.
• Developed and maintained detailed project plans and delivery roadmaps, aligning timelines and objectives across business, technical, and regulatory stakeholders.
• Served as the primary conduit between internal teams, clients, third-party vendors, and regulatory bodies (e.g., Pay.UK), ensuring clear communication and shared delivery expectations.
• Led major programs through all phases—initiation, requirements gathering, design, testing, cutover, and hyper care-ensuring successful handovers and operational readiness.
• Owned daily project delivery performance across time, budget, scope, and quality, applying structured governance to monitor release status, key metrics, and progress reports.
• Facilitated strategic workshops and planning sessions to define integration strategies, resolve dependencies, and optimize delivery prioritization.
• Coordinated comprehensive UAT and integration testing with major financial institutions to validate system performance and ensure seamless service deployment.
• Authored clear, actionable technical documentation based on impact assessments and implementation requirements to support post-release maintenance and knowledge transfer.
• Acted as an escalation point for clients and internal teams, resolving issues with urgency and implementing long-term preventative measures.
• Successfully managed inter-project and cross-team dependencies and risks, promoting a unified delivery approach and reducing bottlenecks.
• Presented project updates and business impact reports during regular stakeholder reviews, supporting informed decision-making and performance visibility.
• Conducted post-implementation reviews to capture lessons learned and continuously enhance integration methodologies and project delivery practices.
• Maintained a strong track record of delivering complex initiatives on time and within budget, driving customer satisfaction and supporting business growth.

Co-Chair ASIA ERG & Deputy Community Lead - Life Experiences, Mastercard (Current)

• Provide overall leadership and direction to ASIA ERG members and leading the Steering Committee
• Develop and implement strategic plans to advance the goals and objectives of the ERG, aligning with the organization's mission and values.
• Organize and coordinate range of events, workshops, and activities to promote diversity, inclusion, and equality within the organization.
• Foster relationships with other ERGs, leadership, and stakeholders to enhance collaboration and support for the ERG's initiatives.
• Act as an advocate for the ERG, representing its interests and promoting awareness of its activities and impact.
• Provide mentorship, guidance, and support to ERG members, enabling their professional growth and development.
• Monitor and evaluate progress and impact of ERG's initiatives and report regularly to organization's leadership.
• Additionally, serve as Deputy Community Lead for Life Experiences, focusing on engagement and development of both young professionals and experienced professionals.

• Successfully led Change in circumstances project - Managed end to end implementation for over 25 clients
• Responsible for resolving issues and escalations for all customers
• Designed ,developed and documented all processes and procedures
• Conducted regular customer meetings to gauge and enhance customer experience
• Responsible for managing existing clients and Onboarding new clients - Managed end to end implementation of Global custody account opening and account maintenance across EMEA
• Successfully delivered on tasks within tight deadlines
• Worked flexible hours, covering nights, weekends and bank holidays
• Developed plans and strategies to promote continuous improvement

Can provide experience on request