Reenaben Koli
Harrow,England
Summary
A dedicated professional with a strong focus on resilience under pressure and cultural awareness, demonstrating exceptional team leadership and attention to detail. Skilled in strategic planning and conflict resolution, ensuring effective communication and relationship-building across diverse environments. Committed to a patient-centric approach, leveraging self-motivation and proactive initiative to drive success. Aspires to further enhance time-management skills while contributing to organisational growth through innovative solutions.
Overview
17
17
years of professional experience
10048
10048
years of post-secondary education
Work history
Trainee Pharmacy Technician
Boots the Chemist
Eastcote, Hillingdon
04.2023 - 06.2025
- Provided patient-centred counselling on medication use, including dosage, administration, side effects, and interactions, in line with NHS guidelines and informed consent standards.
- Worked collaboratively with GP surgeries to enhance service delivery, resolve complex medication queries, verify prescription accuracy, and record clinical interventions securely using appropriate systems.
- Managed repeat prescription workflows, ensuring timely processing, clinical appropriateness, and effective communication with prescribers to maintain continuity of care.
- Led patient safety initiatives, conducting near-miss reviews and root cause analyses, and fostering a just culture that supports learning and continuous improvement.
- Improved pharmacy operations by streamlining dispensing processes and leveraging routine data to reduce waiting times and improve service delivery.
- Trained and mentored pharmacy support staff, promoting adherence to SOPs, enhancing team capabilities, and ensuring delivery of safe, high-quality care in busy environments.
- Managed stock control processes, including ordering, record-keeping, and safe disposal of expired, damaged, or recalled medicines in accordance with regulatory requirements.
- Engaged in audits and training sessions to support compliance with GPhC standards, identify improvement areas, and contribute to service quality enhancement. Regularly attended professional development training to strengthen pharmaceutical skills and performance.
Pharmacy advisor
Boots the Chemist
Eastcote, Hillingdon
04.2022 - 03.2023
- Accurately prepared and dispensed medications in line with SOPs and prescriptions.
- Handled payments and transactions efficiently.
- Provided basic medication advice within professional limits; escalated clinical queries to pharmacist.
- Answered routine patient enquiries regarding prescriptions and OTC products.
- Received and stored deliveries; maintained accurate stock levels and supported inventory control.
- Ensured clean, safe, and organised dispensary environment.
- Kept pharmacy systems and SOPs up to date to ensure safe practice.
- Promoted public health through lifestyle advice and service signposting.
Pharmacy Advisor
Boots the Chemist
Baker street, City of Westminster
07.2010 - 03.2022
- Supported safe dispensing of prescription and OTC medicines under pharmacist supervision.
- Assisted with stock rotation, expiry checks, and inventory management.
- Delivered excellent customer service, handling queries and supporting services such as vaccinations.
- Trained Stop Smoking Advisor; developed cessation plans and monitored patient progress.
- Ensured GDPR compliance in handling sensitive patient information.
- Maintained branded cosmetic displays, boosting product visibility and sales.
- Attended regular training and consistently exceeded sales targets through personalised service.
Customer Advisor
Health first
Wembley, Brent
01.2008 - 07.2009
- Demonstrated products to boost sales and provided tailored customer support.
- Performed regular stock checks to maintain product availability and support inventory accuracy.
- Delivered high-quality, personalised customer service to enhance overall shopping experience.
- Maintained in-depth product knowledge to offer accurate advice and tailored recommendations.
- Processed transactions efficiently, ensuring smooth and timely check-out process.
- Actively contributed to team meetings, offering ideas to improve store operations and customer engagement.
Education
NVQ Level 3 - Pharmacy Technician
Buttercups Training
Nottingham 04.2023 - 05.2025
NVQ Level 2 - Dispensing Training Programme
Boots UK
LondonNVQ Level 2 - Healthcare Advisor Programme
Boots UK
LondonLevel 2 - NHS STOP SMOKING ADVISOR
CCCH NHS TRUST
LondonCertificate in Business Administration - Business Administration
The Association of Business Executive
LondonDiploma in Pharmacy - Pharmacy
College of Pharmacy, Gadag
Bangalore,IndiaBachelor of Science - Chemistry
University of Mumbai, Mithibai college
Mumbai, IndiaSkills
- Professional Empathy
- Analytical Thinking
- Change Management
- Ethical Decision- Making
- Initiative Taking
- Clinical Protocols Understanding
- Regulatory Compliance
Accomplishments
- Team Member of the Year – Area Winner 2024
Awarded Best of the Best recognition for outstanding contribution, professionalism, and teamwork. - Best Healthcare Team Nominee – 2023
Contributed to a high-performing team at Boots Eastcote Pharmacy , nominated for Best Healthcare Team within the region after joining in March 2022. - Excellence in Visual Merchandising – Boots Baker Street
Successfully managed cosmetic stands, consistently praised by the Area Manager for exceptional presentation and upkeep. Recognised as maintaining one of the best displays in the area.
Timeline
Trainee Pharmacy Technician
Boots the Chemist
04.2023 - 06.2025
NVQ Level 3 - Pharmacy Technician
Buttercups Training
04.2023 - 05.2025
Pharmacy advisor
Boots the Chemist
04.2022 - 03.2023
Pharmacy Advisor
Boots the Chemist
07.2010 - 03.2022
Customer Advisor
Health first
01.2008 - 07.2009
NVQ Level 2 - Dispensing Training Programme
Boots UK
NVQ Level 2 - Healthcare Advisor Programme
Boots UK
Level 2 - NHS STOP SMOKING ADVISOR
CCCH NHS TRUST
Certificate in Business Administration - Business Administration
The Association of Business Executive
Diploma in Pharmacy - Pharmacy
College of Pharmacy, Gadag
Bachelor of Science - Chemistry
University of Mumbai, Mithibai college
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