Diane Crawford
Liverpool,United Kingdom
Summary
I am an organised and dependable Pharmacy Technician with 25 years of experience within a Community setting and the past 3 years working remotely for a medicines Management Company. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. I have extensive expertise in prescription management, Document Management, medication review, TeamsNet and DOAC reviews. I demonstrate exceptional communication skills and meticulous attention to detail. Proficient in electronic health record navigation and maintaining confidentiality. Committed to enhancing patient-centred care through professional empathy and efficient time-sensitive workload management.
Overview
25
25
years of professional experience
Work history
Registered pharmacy technician
Primary Care Support
Liverpool, Liverpool
02.2023 - Current
- Contributed towards creating a respectful and professional working environment within the pharmacy team.
- Utilised industry software to track and manage prescriptions, enhancing efficiency.
- Kept up-to-date on current pharmacy regulations, maintaining compliance at all times.
- Applied skills in using Pharmacy specific software applications; contributing towards streamlined operations.
- Worked under strict guidelines and protocols to ensure patient safety.
- Provided comprehensive support to pharmacists during busy periods, increasing productivity levels.
- Fostered strong relationships with healthcare providers to streamline communication.
- Liaised effectively between patients and pharmacists ensuring clear communication at all times.
- Collaborated with colleagues to achieve smooth workflow in high-volume environments.
- Educated customers about medication usage, resulting in better health outcomes.
- Resolved customer queries promptly to maintain high level of service standard.
- Upheld stringent confidentiality standards regarding patient information as per Data Protection Act 2018 regulations.
- Participated in continual learning activities in line with General Pharmaceutical Council requirements.
- Maintained patient confidentiality while handling sensitive medical information.
- Processed repeat prescription requests for large patient base.
- Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
- Endorsed high-volume prescription forms.
- Clarified unclear dosage instructions with authorising doctors.
- Conducted medication reviews to ensure patient safety and adherence.
Accredited checking pharmacy technician
Tesco Pharmacy
Prescot, Knowsley
05.2000 - 02.2023
- Utilised strong communication skills to interact effectively with diverse patient populations, enhancing satisfaction rates.
- Verified labels on medications, ensuring correct information and dosage instructions were provided.
- Improved efficiency in drug dispensing by utilising advanced pharmacy software.
- Strengthened customer relations through excellent service delivery.
- Implemented new inventory system that streamlined restocking process.
- Maintained high accuracy rate by conducting final checks on prescriptions.
- Resolved patient queries promptly, fostering trust and loyalty.
- Demonstrated ability to work under pressure whilst maintaining attention to detail.
- Ensured patient safety with thorough knowledge of medication interactions.
- Performed administrative tasks efficiently for smooth pharmacy operations.
- Regularly reviewed prescription orders, ensuring their accuracy.
- Dealt proactively with doctor's offices about unclear prescriptions thus reducing potential mistakes.
- Adhered strictly to all pharmacy protocols and procedures thereby minimising errors.
- Collaborated closely with pharmacists for improved medication management.
- Coordinated with healthcare professionals, resulting in improved patient care.
- Managed stock levels to avoid shortages and wastage.
- Maintained patient confidentiality while handling sensitive medical information.
- Processed repeat prescription requests for large patient base.
- Monitored inventory and purchased orders to maintain consistent stock.
- Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
- Minimised wastage by tracking stock dates.
- Offered best-possible medical advice to customers to improve health conditions.
- Stored and rotated stock while upholding pharmacy policies.
- Maintained continued safe supply of medication in line with best practices.
- Endorsed high-volume prescription forms.
- Clarified unclear dosage instructions with authorising doctors.
- Dispensed medication accurately against customer prescriptions.
- Answered questions and helped pharmacy customers locate desired items.
- Worked under guidance of pharmacist to prepare compounds and dispense medications.
- Stored drugs in line with temperature and security requirements.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Educated patients in monitoring and maintaining good health.
- Kept accurate counts of medications, chemicals and supplies and updated records.
- Checked inbound pharmacy stock met quantities listed on delivery records.
- Cleaned equipment and containers between use to avoid cross-contamination.
- Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
- Consulted patients on current conditions and provided treatment advice.
- Secured drugs against loss, tampering and misuse following correct protocols.
Education
PWDS
Liverpool 02.2024 - 03.2025
Pharmacy
Buttercups credited Checking Technician Course
Liverpool 04.2010 -
NVQ Level 2 - Pharmacy
City & Guilds
NVQ Level 3 - Pharmacy
City & Guilds
LiverpoolNVQ Level 1 - Pharmacy
The College of Pharmacy practice
LiverpoolSkills
- Prescription management
- Medication review
- Communication skills
- Attention to detail
- Time management
- Confidentiality maintenance
- Workflow optimisation
- Community pharmacy experience
- Professional empathy
- Pharmacy operations understanding
- Discreet confidentiality handling
- Time-Sensitive workload management
- Pharmacy operations efficiency
- Electronic health record navigation
- Pharmacy practice regulations knowledge
- Accurate medicine dispensing
- Order processing
- Labelling and packaging
- Health and safety awareness
- Medicines management
- Prescription handling
- Multitasking
- Stock management
- Medicine labelling
- Pharmacy stock ordering
- Accurate dispensing
- Computer literate
- Patient-centred care
- Meticulous attention to detail
- Hazardous waste management
- Pharmaceutical stock control
- Organisation and prioritisation
- Stock checking
- Cold chain management
Timeline
PWDS
02.2024 - 03.2025
Registered pharmacy technician
Primary Care Support
02.2023 - Current
Pharmacy
Buttercups credited Checking Technician Course
04.2010 -
Accredited checking pharmacy technician
Tesco Pharmacy
05.2000 - 02.2023
NVQ Level 2 - Pharmacy
City & Guilds
NVQ Level 3 - Pharmacy
City & Guilds
NVQ Level 1 - Pharmacy
The College of Pharmacy practice
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