Reece Palattao
Truro,Cornwall
Summary
I am a reliable and versatile professional with experience across retail, customer service, care work, and gaming environments. I have a strong background in delivering high-quality customer service, managing day-to-day operations, and handling cash responsibly, including shift handovers and financial accuracy.
In my recent role as a Relief Supervisor at Admiral Casino, I was responsible for ensuring machines were fully operational, supporting customers, promoting memberships, and maintaining compliance with company procedures. Alongside this, I have experience independently managing a retail store, driving sales through product knowledge, and maintaining high standards of service.
My work in care has also strengthened my communication, empathy, and ability to adapt to individual needs, allowing me to remain calm and professional in all situations.
I am proactive, dependable, and able to work both independently and as part of a team. I take pride in maintaining high standards, presenting myself professionally, and contributing positively to any workplace.
Overview
4
4
years of professional experience
Work history
Relief supervisor
Admiral Casino
Truro, Cornwall
2024.09 - 2026.03
- Machine Operations & Maintenance: Ensured gaming machines were fully operational, carrying out basic troubleshooting and reporting faults promptly to maintain uninterrupted service.
- Customer Service: Delivered attentive customer service by offering drinks and snacks, creating a welcoming and comfortable environment for guests.
- Customer Engagement & Memberships: Promoted and registered new customers onto the system, clearly explaining offers, rewards, and responsible gaming policies.
- Cash Handling & Compliance: Managed cash transactions, including issuing promotional cash matches and ensuring all required documentation and sign-offs were completed accurately.
- Shift Handover & Financial Responsibility: Handled cash balances during shift changes, ensuring accuracy, accountability, and adherence to company procedures.
- Professional Standards: Maintained a smart and professional appearance at all times in line with company uniform and presentation standards.
- Operational Support: Assisted in the smooth day-to-day running of the venue, ensuring compliance with company policies and providing support during busy periods.
General assistant
Ecigarus
Truro, Cornwall
2023.04 - 2024.09
- Store Management: Regularly managed the store independently, including opening and closing procedures. Took full responsibility for the shop for up to two weeks at a time when my work partner was on holiday, ensuring smooth operations and high standards of customer service.
- Customer Service: Assisted customers with product inquiries, providing detailed information on vape products, flavors, and accessories.
Delivered exceptional customer service, resulting in repeat business and positive feedback. - Sales and Cash Handling: Processed sales transactions accurately, managed cash, and prepared weekly cash deposits. Responsible for taking money to the bank and ensuring financial records were accurate and up to date.
- Inventory and Deliveries: Managed stock levels, handled deliveries, and ensured timely restocking of products. Coordinated with suppliers and organized store displays to maximize product visibility and sales.
- Product Knowledge: Stayed informed on the latest trends and products in the vaping industry. Educated customers on proper usage, safety guidelines, and maintenance of vape devices.
- Administrative and Operational Support: Managed daily operational tasks, including preparing sales reports, maintaining records, and supporting the management team with various administrative duties as needed.
Home Care Provider
Caitanya-Lila Haslam
Saint Agnes, Cornwall
2023.01 - 2023.04
- Personal Care Support: Assisted a client with daily living activities, including preparation for bathing, while promoting independence and dignity at all times.
- Household Management: Carried out domestic duties such as cooking, cleaning, and laundry, maintaining a safe, clean, and comfortable home environment.
- Emotional Support & Companionship: Built a positive and supportive relationship through regular conversation and activities, promoting emotional well-being.
- Individualised Care: Adapted care routines to suit the client’s personal needs and preferences, ensuring comfort and consistency.
- Health Monitoring: Observed and reported changes in health or behaviour, supporting timely intervention and overall well-being.
Sales assistant
Aldi
Truro, Cornwall
2022.05 - 2022.10
- Customer Service: Provided friendly and efficient service to customers, assisting with product inquiries, and resolving any issues to ensure a positive shopping experience.
- Sales and Checkout Operations: Operated cash registers, processed transactions quickly and accurately, and handled cash, card, and digital payments.
- Stock Management: Assisted with inventory control by restocking shelves, organizing displays, and ensuring that products were available and presented attractively.
- Store Maintenance: Maintained cleanliness and organization of the store, including tidying aisles, managing waste, and ensuring compliance with health and safety standards.
- Team Collaboration: Worked closely with team members to ensure the smooth operation of the store, including participating in regular team meetings and supporting colleagues during busy periods.
- Promotions and Upselling: Promoted special offers and upsold products to customers, contributing to increased sales and store profitability.
Retail assistant
Geek Retreat
Truro, Cornwall
2021.10 - 2022.01
- Product Knowledge and Sales: Leveraged extensive knowledge of geek culture products, including comics, trading card games, board games, and collectibles, to drive substantial profit increases through effective sales techniques and customer relations.
- Customer Service: Delivered exceptional service with a positive attitude, providing courteous and helpful advice to meet customer needs and enhance their overall experience.
- Food Safety and Preparation: Ensured food safety by adhering to procedures for cooling, refrigerating, and storing food, preventing hazards and maintaining high hygiene standards.
- Kitchen Efficiency: Optimized kitchen operations by preparing workstations for food preparation, contributing to a streamlined and efficient food service environment.
Education
Bachelor of Arts - Cartoon & Comic Arts
Staffordshire University
Stoke-on-Trent06.2015
Skills
I have a positive attitude, being calm and
cheerful when things go wrong, I developed this through my years as a Health Care Assistant
I have great communication skills, it is key in any work place
and is vital for a smooth and calm atmosphere
I can listen and say information clearly
when speaking to fellow staff and
customers
I thrive working in a team work space, I
know by being a good team player makes
it a better work place for customers, staff
and myself
I always have a willingness to learn and
have good people skills
Timeline
Relief supervisor
Admiral Casino
2024.09 - 2026.03
General assistant
Ecigarus
2023.04 - 2024.09
Home Care Provider
Caitanya-Lila Haslam
2023.01 - 2023.04
Sales assistant
Aldi
2022.05 - 2022.10
Retail assistant
Geek Retreat
2021.10 - 2022.01
Bachelor of Arts - Cartoon & Comic Arts
Staffordshire University