Reece McNulty
Manchester,Greater Manchester
Summary
Dedicated professional with a strong foundation in customer service and hospitality management, complemented by proficiency in Microsoft Office and effective communication skills. Demonstrates expertise in complaint resolution, team management, and workplace safety, ensuring efficient operations and enhanced customer satisfaction. Adept at decision-making and time management, with a solid understanding of Point of Sale systems and basic accountancy. Committed to leveraging these skills to drive organisational success and pursue opportunities for career advancement.
Overview
10
10
years of professional experience
23
23
years of post-secondary education
Work history
Duty manager
Wehterspoon
Manchester, Greater Manchester
2016.10 - Current
- Met sales targets consistently by motivating the team towards achieving common goals.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Handled complaints professionally, leading to improved customer retention rates.
- Managed front-of-house operations to maintain a high level of service.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Delivered excellent customer service through effective communication skills.
- Handled cash transactions accurately for financial integrity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Ensured customer satisfaction with prompt problem resolution.
- Stored cash floats and delivered secure banking procedures.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
Education
Diploma of Higher Education - Diploma in Level 3 Public Services
Manchester College
Manchester 2014.09 - 2016.07
GCSEs - English
Parrs Wood High School
Manchester 2009.09 - 2014.07
BTEC - Digital Technology
Parrs Wood High School
Manchester 2012.09 - 2014.07
GCSEs - Maths
Parrs Wood High School
Manchester 2009.09 - 2014.07
BTEC - Science
Parrs Wood High School
Manchester 2009.09 - 2014.07
GCSEs - Science
Parrs Wood High School
Manchester 2009.09 - 2014.07
Skills
- Microsoft Office proficiency
- Effective time management
- Complaint resolution
- Point of Sale (POS) knowledge
- Hospitality management
- Team management
- Initiative taking
- Workplace safety
- Time efficiency
- Effective communication
- Customer Service
- Decision-making skills
- Basic accountancy
References
References available upon request.
Timeline
Duty manager
Wehterspoon
2016.10 - Current
Diploma of Higher Education - Diploma in Level 3 Public Services
Manchester College
2014.09 - 2016.07
BTEC - Digital Technology
Parrs Wood High School
2012.09 - 2014.07
GCSEs - English
Parrs Wood High School
2009.09 - 2014.07
GCSEs - Maths
Parrs Wood High School
2009.09 - 2014.07
BTEC - Science
Parrs Wood High School
2009.09 - 2014.07
GCSEs - Science
Parrs Wood High School
2009.09 - 2014.07